Bottega Veneta London Old Bond St.

Really disappointing service today. I went in looking to try on the Sardine bag, which I’ve been looking at for a while. Whilst I’ve looked at it online, I visited the store to get insight into the availability and functionality of the bag. A female client advisor at first seemed welcoming and willing to help me after I told her I’ve been looking for the bag but never seen it in person. They did not have the bag but she showed me an alternative which I appreciated. However she then became passive aggressive because I was unaware that the bag was not best suited to the everyday purpose I intended it for. She belittled me for not being a pre existing client, telling me that I needed to do “more research” about the bag, which is precisely what an in store visit was supposed to help me gain. She said I needed to see “who and what type of people wear it”, which felt condescending as it there some sort of class of people wearing it that’s supposed to indicate what it can and can’t be used for and she asked again if I’ve ever shopped with the brand before, as if shopping with the brand would somehow make me an expert in an item I don’t already own? Am I supposed to be an expert on an item I’ve told the client advisor I’ve never seen in person? Am I supposed to be aware of the ins and outs of an item I’m curious about when I’m not a trained member of staff and am simply a curious person thinking about buying a bag? Is there something I missed here? Or am I supposed to come in to shop for something only once I somehow know all there is to know despite never seeing or holding the bag in person. Maybe I’m supposed to visit every other boutique first, test the bag and then come to this location to buy it no questions asked. And for some reason she felt that reiterating her previous employment in Harrods and reminding me that the bag I was looking for was out of season, was helpful information. When I asked her if the bag came in other colours, she looked at me funny squinting, shaking her head and said “no…this bag only comes in one colour…are you sure this is the bag you’re looking for” despite the fact that it was already established that she’s showing me an alternative to the bag im originally looking for. I showed her a TikTok video of how someone else explained the functionality and she simply told me not to “believe everything I see on TikTok”. It’s a shame that I’ve been looking forward to buying into the brand for a long time. Now that desire is dead.

Had a great experience at Bottega! The service was excellent and the whole team was very professional and kind. Special thanks to Helena, she was extremely friendly, helpful, and always had a big smile. Her positive attitude made the visit even better. Highly recommend the store

As always amazing service and brilliant bags. My sales associate is a wise guide and helps me always choose the right thing. Let them guide you and you will always have success.

I had a terrible experience at Bottega Veneta Old Bond street boutique last month. I was served/followed by an asian sales associate, who didn't seem interested at all in helping me to find a right bag, who was rude and had an attitude. But the worst part was when he started speaking Chinese (I think it was this language) with his colleague while I was walking past them, they were clearly discussing me and laughing. This is absolutely unacceptable behaviour. I shop in BV around Europe and never had such horrible customer service ever.

Alex at Bottega Veneta Bond Street was simply incredible in assisting me buying a special gift for my wife. The item was sold out online, so I had to buy it over the phone as we live in Scotland. From the first minute, Alex was super helpful and walk me through the whole process with extreme care and straight forward information that gave a peace of mind on buying something that special. My wife is over the moon with her new bag. Thank you again! Best wishes, Washington

It was a terrible experience. I’m never going back. Your sales assistant(i think asian one) needs a sedative. I asked twice if the two bags were the same size just to be sure, and she rudely said, “Why would I lie to you?” You really need to teach your employees how to treat customers. They need urgent training

Such a disappointing shopping experience. The assistants were disinterested and more engaged with their phones than providing customer service. If their job is to make you feel unwelcome and unworthy then they succeeded on that front. They had the bag I wanted but I will buy it online instead.

I was meaning to leave this review for some time but I kept forgetting! Thank you so much to Ken for helping me find my Andiamo bag in white when it was sold out everywhere. You’re a star. I recommend and will be buying again from BV in Bond st.