Vlassis K.
Google
Genuinely disappointed with my recent experience at the Bottega Veneta store. What should have been a straightforward request for assistance with a repair and alteration turned into a frustrating ordeal marked by zero customer service, unhelpful staff, and a dismissive attitude from management.
From the moment I entered the store, the sales assistants were anything but helpful. They were uncooperative, visibly uninterested, and downright rude when I inquired about altering an item I had purchased. Instead of providing any form of support or guidance, I was met with cold responses and a clear unwillingness to assist in any meaningful way.
After escalating the issue to customer care, I was eventually contacted by the store manager. However, rather than offering a resolution, he took it upon himself to speak on behalf of the tailor—arguing that the “design language” of the piece would be compromised if any adjustments were made. It became clear that the intent was less about preserving design integrity and more about avoiding the cost and effort involved in addressing a customer’s valid request.
For a brand that positions itself as a symbol of luxury and craftsmanship, the service I received was anything but. The dismissive approach from both sales staff and management fell far short of what one should expect from a high-end fashion house.
I expected professionalism, respect, and a willingness to stand behind the products they sell. Unfortunately, what I experienced instead was a complete lack of accountability and customer care. I will seriously reconsider any future purchases from BV.
