Jim B.
Google
I’ve always found the staff at Bottles and Cans to be cordial and pleasant during my visits, but my recent experience left me disappointed. I attempted to use gift cards that had been purchased under the store’s prior ownership, and I was told they would not be honored.
The explanation given was that the prior type of gift card could not be “tracked,” but from a customer’s perspective, that shouldn’t matter. If a business continues to operate under the same name, it carries with it the reputation, goodwill, and responsibility of that brand. Refusing to honor existing gift cards—no matter the technical excuse—is not an appropriate way to conduct business.
The message this sends to customers is clear: buying a gift card here is a risk, since ownership could change and leave you with worthless plastic. That’s not the kind of trust a local business should foster in its community.
I sincerely hope Bottles and Cans reconsiders how it handles these situations in the future.
