Aslı Pınar Manzak
Google
We booked our tasting tour through our hotel for 4 person (pre-paid). We were at max 10 minutes late to our reservation. There were nobody in the reception. We tried calling them, nobody answered. We tried to ring the bell, looked inside, there was no one and no message left to inform visitors. We waited and waited then saw people who were inside, who were at the end of their tasting tour. We talked with the lady who was responsible. Her behavior was unbelievably rude. She said you were late I’ve waited 15-20 mins (which is not true) then started. She said if this was a train we would have miss our train. We were late that’s OK, but we’ve waited for 45 mins to understand what’s going on, she didn’t even wait 10 mins for us, she didn’t even try to call and inform, she didn’t offer any compensation etc. In the end, 10 people who were late for 10 mins couldn’t join the tour.