Sandra D.
Yelp
I'm truly disappointed! This French pastry shop is proof that it doesn't matter if you're located inside the most prestigious hotel in the entire country--if your service is awful, people won't want to come back.
My daughter and I visited this pastry place. The pastries looked delicious, and since it's located inside The Post Oak Hotel, we expected nothing but a great experience. The place is cute, with beautiful French-style furniture. You can access it from inside the hotel or from the outside. There is no self-parking; you have to valet. If they stamp your ticket, valet is $8. Everyone at The Post Oak was nice and attentive.
Once we arrived at Bouchée Patisserie, there was a line--which gave us time to look at all the options: macarons, pastries, gelato, and gorgeous desserts. When it was finally our turn, the cashier was less than friendly. She seemed like she was just going through the motions. I didn't think much of it. I placed my order, gave her my name, and patiently waited to be called.
About 10 minutes passed--which felt like a bit too long, considering the desserts are ready to serve. When they finally called my name, my daughter went to pick up the order. The cashier told her the order was for "Sandra." My daughter replied yes, and again the cashier said, "It's for Sandra." My daughter once again said yes, and then the cashier, with even more attitude, asked if all the pastries were for her. At that point, my daughter became upset and said, "Yes, Sandra is my mom and she's seated. This is our order."
You'd expect the cashier to respond kindly, maybe say, "Oh, okay! Here you go--enjoy!" But no. Instead, she gave my daughter a look and just moved on to take the next customer's order.
When we opened the boxes, I realized she gave me the wrong pastry. I went back to let another employee know. She looked at the cashier, who--again, with attitude--said "Okay." Then, the other employee just stood in place and started chatting with another employee in a suit, leaving me waiting awkwardly. After about 3-4 minutes of them talking, I asked if I could please get the correct pastry. She gave me a rude look, paused for another 30 seconds, and finally went to get it. It took her another 5 minutes to bring it out--even though the desserts are ready-made. She handed me the box and looked away with the same unpleasant attitude.
By this point, I was completely dissatisfied and disappointed. My daughter and I were seated, talking about how terrible the service had been. The employee in the suit stood right next to us, overhearing everything while trying to assist another unhappy customer who also received the wrong order. In their case, they weren't charged--but the employee never addressed or acknowledged our concerns.
The pastries are good--but definitely the worst service I've ever received. Not worth dining in. You're better off taking it home and avoiding the attitude.