Angelica R.
Yelp
Yesterday around 5 pm was enjoying my Bruschetta pizza, my friend and I were sharing, until I felt a sharp pain on the right side of my throat. Tried ignoring it, until i realized the pain would persist, it has gotten worse. I still feel throat pain 12+ hours later. My friend brought this up to a supervisor, the supervisor said "what do you want me to do about it", she refused a refund initially because we "finished most except for a little piece" YEAH BECAUSE THATS WHEN THE PAIN STARTED! She said she couldnt do anything about it, because she was just a supervisor, and her manager had rejected the idea of the refund, especially since i "had just ordered on a kiosk." Um hello, cant or wont? It wasn't till i went up to the counter and loudly cried in the store about the pain, I just felt so dismissed. You care more about it when your reputation is at risk. she went back to the manager to approve a cash refund. Completely careless management, acting as if I just selfishly wanted a refund.. my LIFE is at risk here and your management team was worried about $11 dollars? Is that how little a customers health is worth to you? selfish person, caring more about having to process a refund than my pain from YOUR pizza because of careless food handling. I tried asking her to ask her staff about wheather they might have broken something to cause a mini sharp shard to land in my food, she said she would check in with her staff "later" so i waited. She went back to the back, for around 20+ more minutes i waited, still nothing so I left. This should immediately be investigated. My throat hurts each second i breathe now.