Denée C.
Google
We visited this restaurant hoping for a quality dining experience, but left feeling frustrated and overlooked.
Our filet, which was supposed to be medium, was first served completely overcooked. Management did step in after that first attempt, which we appreciated, but our server Brad was nowhere to be found during the entire process. There was no check-in, no update, and no acknowledgment that anything was wrong, despite us clearly waiting.
The second attempt at the steak came out severely undercooked. When we asked for management again, two different managers arrived with completely contradictory responses. One manager was particularly unkind and insisted we still needed to pay for the entrée, while the other (Sara) was polite, removed our drinks, and offered a gift card. The contrast made the entire situation feel disorganized and uncomfortable.
It’s worth noting that my wife is a culinary-trained chef with experience in fine dining, and we regularly dine at higher-end restaurants. We know how different cuts of steak should be cooked and presented, and this was not a case of unrealistic expectations.
Throughout all of this, Brad remained dismissive and disengaged. He did not check on the remade dish, made no effort to assist, and at the very end simply shrugged as he picked up the check. It was a clear indication that he was aware of the situation and chose not to care.
We understand that mistakes happen in restaurants. What made this experience disappointing wasn’t just the steak being done incorrectly twice, but the lack of basic service, the absence of communication, and the conflicting and dismissive responses from leadership. For a restaurant that presents itself as higher-end, we expected a higher standard of both food execution and
I didn't eat the remade steak because of the pictures attached, we left the gift card behind, and won’t be returning.