Boxed Market (Formerly MaxDelivery)

This place is bonkers, in the best way. We placed an order (of 14 cases of seltzer no less) at 11:06 pm. At 11:29 pm they were downstairs with it. Unbelievable. And they provide you with real-time updates. 6 stars if I could.

It’s my first time ordering from BoxedMarket after having been a loyal Boxed Express customer. While I was really used to my regular online grocery shopping and had a routine over the years from the bulk goods I get from Boxed Express, Boxed Market seems to provide a more reliable service with a lot more variety and options. I appreciate their gesture that for the first order I got a 30% off and also received a gift with sweet treats. Their delivery was both fast and quite prompt. Great customer service so far! I’ll be ordering again.

Loved my experience with MaxDelivery! Super convenient and received every item I ordered. Even better... I received my grocery delivery less than an hour after ordering. They were kind enough to also include a small gift bag of delicious bakery items. Will definitely be using this service again soon.

Just started using Max delivery. Super fast , quality products! Will be my go to grocery app.

My order arrived today. It was very positive experience. Everything packed carefully and put in place. The delivery guy was very pleasant and respectful. Excellent quality and fresh products. The only issue I had was the time of the delivery as I couldn’t change it to a better time that will suit me. Thanks for making shipping easier for me.

I have been using the services of MaxDelivery for several weeks now and am much happier than with my previous delivery service. Since I plan ahead and have no use for frantic immediate deliveries, I was pleased to find you can do a casual next-day (or more) delivery, and get discounts to boot. I like their selection, and hope it continues to grow. To that end, they have a suggestion box, and already they've started offering one of my suggestions. I like that they pick up for re-use the bags of a previous delivery. Not only does their website keep a record of previous items delivered, there's also a wish list for new items one might want in the future.

To be honest, an hour ago, I would have given them 1 star because there was a problem ordering meat by the pound and they ended up charging me basically double after the order was out for delivery. I called, very frustrated, having a hard time even explaining what had happened, and Luis sorted it out and helped me immediately, and with kindness. I am so used to people in customer service really not caring about the customer at all, and was so grateful for his help and how quickly he took care of everything. They also sent a really cute gift bag full of NYC-famous baked goods which I thought was a nice touch. Will definitely order from them again.

So, I’ve ordered from MaxDelivery several times and have been so delighted, I just had to write this note. Customer service has been outstanding, deliveries have arrived on time (and I get an email telling me EXACTLY what time to expect them), and the staff actually seems to care about the customer! The food and other items I ordered have been perfectly fresh and exact. So, what else is there? Thanks to all!