Hasan A.
Yelp
We have been coming here for 20 years. The last year or so since Jason Perl took over management, the resort has gone WAYYYYYYYYYYY downhill. I won't go into too much detail, but if you go to avalanche bay, watch out for the angry little racist named Shanda at the check in desk. My 7 year old daughter got hurt on the slide and this miserable excuse for a human being would not call first aid, nor allow us to use the phone to call my wife. I had to track down a manager after about 15 minutes to help. When I escalated this to Jason Perl, he refused to address the issue with Shanda other than a quick chat, refused to have her reprimanded and at first agreed that she would apologize and then when pressed for the apology, Mr Perl, (fellow racist), refused to allow her to apologize. I would also like to note that I emailed "Keen, Brad" bkeen@boyneresorts.com, skircher@boyneresorts.com,
cwitherspoon@boyneresorts.com
None of them even bothered to respond outside of the abrasive Jason Perl.
here is the part original email:
Below is the initial email written to the worthless Mr Perl.
Hello Boyne Family,
I hope your day is going well. I wanted to fill you in on an incident at Avalanche Bay on September 1st at around 4:00 pm involving an employee by the name of Shanda that has yet to be resolved.
I took my children to Avalanche Bay waterpark on Sunday, September the 1st. I have a 3 year old son and 2 daughters, ages 5 and 7. That day, I took my daughters on the big blue waterslide. My oldest, Mariam, was tossed around in the slide and was banged up pretty hard. She had a bump on her head, a small scratch on her temple, and her swimsuit burned against the rubber of the slide and burned her skin on her shoulder (please see attached video). The instant she got off of the slide, she was bawling uncontrollably. When my younger daughter Noor saw that, she also started crying pretty hard. I took them to the front desk and told the girl there, Shanda, what had happened and she could see both girls crying and my older one clutching her head and shoulder. I asked Shanda for some assistance, and to contact my wife as my daughter needed first aid and I did not have my phone with me. She said she was unable to dial out on her desk phone for any reason. I asked if she could maybe let me use her phone or if she could call my wife for me please as my daughter was hurt and I couldn't find anyone to help. She said there was nothing she could do for me. She didn't call anyone, didn't offer first aid, but rather smirked and shrugged her shoulders. I said "Shanda, please, I have two crying kids here and one visibly hurt and in pain, can't you help?" Another smirk and shoulder shrug.
Now, I didn't mention this before, but we are a conservative Muslim family and my wife wears a headscarf...and from the minute we checked in, and Shanda noticed this, the vibe was different. I'm not saying racism is at play here, but it sure felt like it. When I asked for a manager, I was told that there was not one around. I walked away with my daughters both still crying and searched the floor for one for about fifteen minutes. During this time, my wife had come back to check on us and I spotted her at the front door. As I approached, I noticed another employee behind the desk with Shanda. I approached that employee and asked for a manager...turns out, she was the manager. Brittany Howe I believe was her name. She saw the state my daughter was in and instantly sprang into action and took us to the back room for first aid. I explained to her what happened when I asked Shanda for help, and she was flabbergasted, but not surprised. We filled out an incident report and she gave me her manager's contact info and asked me to call Kristie Daniels on Wednesday when she would be back at work. I thanked her and we left the establishment (only to catch a dirty look from Shanda on our way out).
On Wednesday I was able to reach Kristie and explain to her what happened. She was outraged and said Brittany had called her that same day and told her what happened. Kristie said if she didn't live 45 minutes away from work, she would have come in that very same day and handled Shanda. She told me that she would be meeting with her manager Patrick Patoka and Shanda on Sunday and she would address the issue. On Sunday she called to tell me that it was handled internally and that was all that she could share. I expressed to her that this simply wasn't enough and that as long as a person like S