Moe F.
Google
I do try to avoid leaving critical reviews, but I wish someone had warned me about this false advertising.
Looking at my order, you'd assume I'd ordered the fish and chips with a side salad, right?
It turned out that ordering a side meant I didn't order the fish and chips, just fish and salad.
Despite it being in the name of the order, and the explicit description stating "served with fries," I didn't get them, and when I asked, the employee told me that ordering a salad deletes the fries, despite that not being listed anywhere through the online order process.
If you're only going to include fries when added on as a side, maybe don't have the "and chips," or the "served with fries" in the title and description, or state somewhere that the fries are already the side and not included automatically, like any other restaurant.
Again, I try to leave positive reviews, and I was looking forward to trying out this place after a long day downtown, but I was very disappointed with being charged $15 for two small fish fillets and a small side salad, not worth it at all, and I was still hungry after. They also gave me the coleslaw when I ordered "no coleslaw." Not to nit-pick.
After a back-and-forth phone call, the employee claimed at first it was "a misunderstanding on your part," which it took a minute to mutually clear up that it was in fact, not on my part, and instead of offering a comp on a side order of fries, like I ordered, they tried to upcharge me $7 for a whole extra side. Not ideal.
Just be aware of this, I wish I had been. I hope they update the online menu soon.
editing down to 1 star because of the doubling down reply after they already admitted fault and with photos to back up that they were wrong. not a good look, just call the entree fish if it doesn't come with chips by default, then have an option to add/exchange the side clearly labeled, would be much simpler and not false advertising. do better