sophia S.
Google
Beautiful venue with cool details, but freezing. We ordered red wine (by glass) which was served way too cold. The waiter was aloof and hard to reach. The chicken has perhaps too many components, with the chicken terrine, stuffing, dates, parsnip chips, olive mix, sauce, potatoes and another sauce. It was a lot. We ordered the beef as well, and discussed the dish and cooking-preference with the waiter. However, we were served the lamb instead. The person ordering it does not eat lamb, and therefore does not have much experience with its taste. The mistake was therefore not discovered until the waiter asked ~45 minutes later if the “lamb was good”. We immediately asked if we had heard him correctly and explained that the dish was not the one we ordered. The waiter replied with “i will see what we can do”, followed by (seemingly) avoiding us for the next 15-20 minutes. When we finally got his attention, it seemed like he had forgotten the issue. We then spoke to the manager, who apologized hesitantly, but refused to compensate the dish as over half of it was already eaten, even though the fault was the communication between the waiter and the kitchen. Staff was difficult, made it seem like it was our fault, and offered a free dessert. As we did not want anything and wanted to leave at this point, we tried asking for one beer to be removed from the bill instead. They refused, but said we could get one more for free instead. We ended up accepting an extra beer, even though the mood was ruined, we were freezing and unhappy with our food, was blamed by the staff for their mistakes and had to deal with poor and difficult service. We will not return, but hope that they will treat others better.
