Andre S.
Yelp
I actually like this store, but am giving it only one star, because of the following. I've shopped at Brattle Books a number of times. Some of the staff people are as nice as can be, they actually act human, not like robots, but my God, some of them are sullen, surly or even rude. I just called (at 9am on 2/9/23) to ask if their outdoor area was open. I did so because it was overcast outside and I would be traveling from a distance. The woman who answered the phone sounded annoyed, telling me, "It's open unless there's precipitation." Maybe they get this question a lot, who knows, but the needed information wasn't on their website at any rate, and this area HAS been closed at times because of a "chance" of rain, even when it didn't rain.
As I started to say, "thanks for your help", she abruptly hung up on me. Some who work at this shop - like this individual - come across as being highly educated people who couldn't find work in their chosen field and who ended up at Brattle books, disgruntled as hell.)
One time I bought a stack of books, paid for them, and browsed in the immediate area while the clerk bagged them. I thanked her, left, and discovered later that I only had half of my books. She had filled two bags, put one on the counter and the other on the floor behind the counter, neglecting to say anything when I left with the one bag. When I came back hours later to get the other half of my purchase I saw owner Ken Gloss standing there. The clerk in question was elsewhere. I quietly explained to him what had happened, and his response was, "Um..okay". After a few more awkward seconds he added. "Sorry".
Don't even bother trying to engage some of the clerks in a friendly way as they ring up your purchases, unless they engage you first. You can say, "Good morning!", "I really love this store" or "So happy to have found this book.", and you'll often get no response, not even a nod or a smile. No, I don't expect them to be my "friends". Yes, I expect some degree of friendliness and civility during a business transaction, a transaction that keeps them EMPLOYED. If robots ever replace humans in book stores, it will be because human "robots" like these folks helped pave the way.
I don't know if the work environment at Brattle Books (a great book store, otherwise) is toxic or if a lot of customers are jerks, causing staffers to become withdrawn, sullen, surly or outright rude, but this is no way to warm yourself to people who would like to be repeat customers. Not at all hard to exchange a few polite words or to not hang up the phone abruptly.