Ana
Google
Food was incredible, however service was disappointing and ruined the experience. We went to Brazen for our first time on Valentine's Day and it's a shame that I don't know if we'll be going back. I wanted to give them the benefit of the doubt because it was a holiday that landed on a Saturday, but yikes. Hear me out...
We had a 6PM reservation, but showed up at 5PM to see if it was possible to squeeze in. Our day activity ended earlier than expected and figured if a table wasn't ready then we will just sit at the bar and have a couple drinks while we wait, no problem right? It was a problem. The host told us to come back at 6PM because the bar is reserved for overflow when tables max out their 90 min reservation slot and need to finish their drinks at the bar. Umm, they have 8 seats at the bar, 2 of which were taken at this time, plus a handful of open tables assumed to be for later reservations. Literally no crazy rush or anything, it's 5PM and the night is barely starting.
Fine, maybe an hour early was too early. We step out in the freezing cold to figure out a game plan. Mind you that this is not a location with a lot going on in the neighborhood around it. We found Skybox a few blocks away and had 3 drinks each totaling $95. That's $95 Brazen lost on drinks to Skybox.
It's 5:55PM and we show back up at Brazen for our 6PM. 4/8 spots at the bar taken. 2 couples were ahead of us at the host stand, both of them greeted to the bar immediately to take the remaining spots. Well that's contradicting the story we were told an hour earlier, I thought those were reserved spots for tables finishing their last drinks? One of the couples brought to the bar did get seated quickly within a couple mins, while the other couple was seated at their table 30 mins after enjoying some drinks at the bar. Cool.
However, we were taken directly to our table upon arrival at our exact 6PM reservation time. But the host had the audacity while seating us and handing over the menus to say, "As a reminder, there is another party here at 7:30." Awesome way to set the vibe for our Valentine's dinner, now I feel oddly rushed and I'm annoyed.
Then our waitress comes over. No greeting, no welcome, no intro, just "What can I get you to drink?" Didn't even pour the massive pitcher of water on the table into our glasses. BUT WAIT, THERE'S MORE! While ordering our entrees, we asked what was in the pasta salad because we were considering splitting that side dish. Our waitress gave us a brief description followed by "but there's already risotto on your entree (pointing at my husband) and cheddar grits on yours (pointing at me) so I want to make sure you want a pasta salad on top of that?" EXCUSE ME?? She was questioning our carb or calorie intake or something pretty offensive, I was baffled.
I'm gonna pause here and say that the staff at Brazen does not know how to sell. Sell me on drinks at the bar, sell me on the extra side dishes, it's Valentine's day, I wanna splurge and enjoy myself! I just don't understand the logic behind any of this. Reserving the bar for overflow is a gamble and not guaranteed revenue. My husband and I wanting to buy drinks when your bar isn't even half full is guaranteed cash. Questioning our dinner choices is a turn off, so much to the point that we said screw the dessert. We went to Shyndigz a couple blocks away instead and spent more that was again not on Brazen.
All this being said, the food was fantastic as I mentioned previously. It's a shame the service completely overshadowed the meals. We had the poutine to start, followed by the short rib and scallop entrees with a side of pasta salad. CHEFS KISS!! The pasta salad was fresh, the short rib melts in your mouth, the grits were creamy goodness, the poutine a tad salty but still on point. Even the bartender was making very consistent, fabulous drinks! And restroom was clean!
Y'all can do this, but please get a hospitality consultant or new front of house (keep the bartender). I'm embarrassed for you at this price point.