angie A.
Google
I don’t understand the many negative reviews! Bread & Butter is one of my favorite local places, but I will say they have tweaked many small improvements. There’s now a hostess at the door that welcomes you and opens the door as you’re about to walk in, and opens the door for you as you leave. Each staff member is nice and courteous, clearing plates and asking if you need anything else. My favorite team member, however, is Sam. She’s beyond sweet and caring, making sure all the customers have a pleasant experience.
The Hospitality was good when it started, but has slowly become better and better by each visit. I remember one time I placed a to-go order and was stuck in railroad traffic for 30 minutes. I called them to see if they could re-make my order since it would have been cold by the time I got there, and the manager re-did my order without hesitation.
Overall, whatever negativity and criticism the reviews have mentioned, even though I don’t think it was necessary, has been executed properly. People must understand that this is not a typical restaurant where you have someone wait on you, and that is okay. Each food restaurant has their own unique style and we must abide by that. Also, the food prices for the quality of food you receive are reasonable.