Lonnie Burnside (.
Google
Initially, I deleted my original review because I genuinely loved shopping here and hoped to come back. But after thinking it over, I realized I shouldn’t even want to.
I’ve spent thousands at Breakaway on vinyl, turntables, speakers, and receivers. A while back, staff asked me not to open sealed records, so I adjusted by committing to buy anything I opened. I even bought plenty of records I didn’t want just to respect that rule.
Then one evening, as I was finishing up, a bearded employee with glasses said, “You’re not putting the sleeves back in right”—not showing me how they wanted it done, just a passive-aggressive comment. I was confused. I’ve been a DJ shopping for vinyl for 30 years and never had someone complain about that. Apparently they wanted sleeves sideways, but he didn’t say that. I still spent $500 that day.
When I returned another time, I spent an hour happily pulling vinyl, waiting for a turntable to open up. Instead of simply telling me, “Hey, when you listen, make sure to turn the sleeves sideways,” one of the women waited until I turned around and then removed the needles. When I asked for them, she said coldly, “We pick them up at 5:30 now.” They close at 7. I asked when that new policy started and she said "recently" just sort of cold and condescending. I dropped the 30 or so vinyl I probably would have bought, left the store and sat in my car literally hurt not knowing what just happened.
I emailed the owner, who admitted staff “didn’t handle it right” but said they claimed to have corrected me before—and he believed them. That never happened. If it had, I would have respected it.
Afterward, I messaged an old employee to ask if I had really been “doing it wrong.” He said, “Honestly, yeah, man, I did feel like you didn’t.” Which only proves the point: nobody ever told me that. They just silently judged it, never corrected me, then one time chose to passive-aggressively say something, and the next time pulled the needles.
Instead of backing up a long-time loyal customer, he sided with rude, passive-aggressive staff. The most common negative review here is “rude employees,” and I’ve experienced it myself from the same guy before and seen him condescend rudely to other customers. This isnt an isolated incident but the owner seems to think that because people dont reply back to him anytime someone leaves a review that they must be lying. Most people leave reviews and walk away without thinking about it more but in his mind, they must be lying. They are not, i have experienced it. He didnt even respond to my review because it was clear they were wrong in how they handled it.. I had to send an email to get a response and instead of acknowleding it was wrong of them and telling me its ok to go back and just to be mindful of how i put the sleeves back in moving forward, he told me "they did handle that bad but I believe them if they told you before, they wouldnt lie" well they did. because it absolutely wasnt true. my only guess is they conflated telling me to not open the sealed vinyl with putting the sleeves in wrong. two seperate issues, and i corrected the first by buying the ones i opened even when I may not have liked the record.
I won’t be going back. After years of loyalty and thousands spent, I’ll never step foot in this store again—and I’ll make sure others know how they treat people. In 30 years of digging in record shops all over the country, I’ve never experienced anything like this.