Heela T.
Yelp
Wow, we haven't had service this BAD in a looooong time! Food was mediocre, at best. That's being nice. Quality of this place has gone waaaay down.
First off, I know many restaurants are short-handed due to the pandemic and loss of staff. I'm conscious of this and understand longer waits. What I don't understand is staff having a bad attitude and acting like you are INCONVENIENCING THEM for being there.
From the moment we walked in, the manager at the front was rude. Attitude for no reason. We were quoted 5-10 mins by the host. Then told rudely by the manager it would actually be 20 mins and that the host was wrong because she's new. No sorry. No kindness about the mistake. Didn't get seated for 40 mins. Host never brought the kids crayons even though we asked a couple times, I had to go get them myself.
When seated, the only decent employee, the peppy bus-boy (man), got our drinks quickly and happily. He was the only staff member who smiled our whole time there. Took the server over 15 mins to greet us. When she finally arrived, she was cold and very unfriendly taking our order. We nicely asked if our twin babies could have some crackers or a banana to munch on while the food was cooking because they were very hungry. She said, "I can put in a bowl of fruit and it should come first". It didn't. Food didn't take too long, but that $7 bowl of fruit came at the same time as our meal. Pointless. Told her we wanted it first, server didn't explain or apologize. She left it on the check. It should have been removed since it was so late. But we didn't complain.
Food, like I said, wasn't great. Hubby's chicken fried steak was worst he's ever had. Pancakes were dry and not fluffy. My club sandwich was blah. Gross sourdough.
18% gratuity was included. So no wonder the staff sucks. Lol
Should just go to Dennys. Food and service there is by far and away better! @dennys Rancho SD, Barb is the best! heela.tucker@gmail.com heela.tucker@gmail.com heela.tucker@gmail.com her