Charlene H.
Yelp
So....let me start by saying we were here Thursday evening and had great service. Not so much tonight. Our waitress who encouraged both positive & negative feedback on FB was Felicia. Be noted that we were her only table. One table left shortly after we arrived and another didn't stay when they saw the scaled down weekend menu.
Here's the feedback you requested. The issues we had were she was not knowledgeable about the BWG specific drinks , despite numerous attempts to understand her explanations and requests for clarification, she never asked someone to help her with the items I asked about and she was very inattentive.
The first time I asked if she could explain the sangrias she told me to hold on and she walked off where she proceeded to socialize for a long time. I finally caught her eye and she came over and asked me if I had decided what I wanted to drink. I reminded her that I wanted to know about the sangrias. She seemed surprised then began, rather incoherently, rattling off various liquors in the punches. I, again, reminded her that I was asking for sangria and she responded, oh yea there's red and white. What I wanted to know was what fruits and ingredients were in the sangrias...specifically the BWG sangria. There's no way for me to know what's in that unless I'm told. After a long unclear explanation she brought 2 samples...neither one was the BWG sangria.
I gave up and ordered the same happy hour punch I drank Thursday evening.
We watched the bartender make my punch then watched Felicia socializing with a bunch of staff members again for a long time. When she got to our table she said in amazement, they haven't brought your drink out? She went and retrieved it, then claimed in had just finished being made. Uh, nope, we watched it sitting there. We asked for the check after that.
When she brought the check she charged the regular prices versus the happy hour prices, as requested. Now, this is what really turned me off....she expressed surprise and made a comment along the lines of, oh well I'll change it the whatever to make you happy. Uh, well I'm just asking for the price listed on the happy hour board. She finally asked someone for help with the check and it was determined that she needed a manager to fix the error. She came to our table and told us she needed the manager to address the issue and to change the price for us. The tone she used seriously felt like we had done something wrong. We did not. The manager told us she rang it up wrong. Ringing it up wrong in itself is no big deal...the response to fix it was my concern. When we paid our check she reminded us that she was new...she started last week. I get it...bring new is tough, however, there are 4 punches & 4 sangrias on the happy hour menu. By putting them on the HH menu you are advertising them and want customers to choose them. That being said...it's the wait staffs responsibility to KNOW them. And if you forgot, no biggie...ask someone.
This experience was rough. I'm glad we went Thursday because that helps us realize there can be good service there...just not from Felicia tonight.