Krystal B.
Yelp
Our group of 8 was excited to try this spot during our visit to Breckenridge, especially with all the great reviews we'd seen. Everything seemed fine at first. We were seated promptly and handed menus, but at no point were we informed about the payment policy or the restaurant's early closing time.
After we submitted our orders--8 separate ones--the waiter came back just 5 minutes later, dropped off a bill, and walked away without explanation. The bill had a QR code, and when he returned, he informed us they could only accept four payments for the entire group. This would have been helpful to know before we ordered, but we figured it out and moved on.
Then things got worse. The waiter brought out two boxes with everyone's slices already packed up and told us we couldn't eat inside because they were closing in 10 minutes--at 11:25 PM--despite the online listing saying the restaurant closes at midnight. This felt like terrible customer service, as we were given no opportunity to choose whether we wanted to order under those conditions. Instead, we were forced to pay in advance, sort out the payment issue on the spot, and then leave with food we intended to eat onsite. He didn't know if we were all going to the same house. And even once we arrived home, some of the orders were wrong and the pizza was cold.
The waiter's attitude throughout was dismissive, even condescending, despite being polite on the surface. When challenged about the payment policy, he pointed out that it was on the menu, but if the posted closing time wasn't being followed, it's pretty hypocritical to pick and choose what rules you want to follow that day.
This experience wasn't about what happened so much as how it happened. Better communication about the payment policy for large groups and any early closing times, shared prior to ordering, would have made all the difference. I'd strongly encourage the management to prioritize training staff on customer service to avoid situations like this in the future.
Despite the inconveniences, the pizza was good.