Breeze Airways

I flew with breeze twice this year both times from Richmond to Sarasota and then Tampa back to Richmond. I do not understand the bad reviews. For a very cheap flight I was very pleased. Comfortable seats WiFi and with the accent package you get free food and drinks (alcohol included) flight attendants were friendly. Had one delay but I’m okay with that because they were making sure the breaks were functioning properly. I rather wait an extra hour or two and land safely knowing they’re doing all their safety checks.

Trust me, don’t do it!! I have so many thoughts about this bait and switch company! First issue, my brand new luggage was badly damaged. I reported it at the airport at the breeze ticketing counter as soon and I retrieved my checked bag. I was told the person who handles this was not available and to go to the ticketing counter. The rep spoke with their supervisor via cell phone. I was given a website to report the issue and she wrote down a phone number. I went to the website which stated that I needed to report it at the Breeze desk at the airport, which is what I had just done so that was a waste of time! I called them and they had an automated message that said to either call or text them. I texted Breeze and they stopped responding to my texts. This is getting ridiculous! How do I get reimbursed for my luggage? Also, the day before, we were switched to a smaller plane with none of the amenities that we were promised, including no WiFi. I also had a seat that was full of someone's chewing gum in multiple areas of the seat, including the menu, seat tray, and other areas. I have photos of these issues. Then, to make matters worse, our flight was delayed twice within the span of 2 hours and they switched our return plane AGAIN!! No one wants to be on that nasty, dirty plane again! Someone needs to refund us our money and replace my luggage!! I will add this review EVERYWHERE I can with photos!

When things go well, it’s a fine, bare bones airline. When something goes wrong, it’s terrible. Great flight to Portland, ME with no issues, except our check in agent was definitely having a bad day. Coming home, two separate mechanical issues resulted in an 18 hour delay. Communication and customer service was horrible. No way to contact anyone except by text or email. No one who works for Breeze at the airport knows anything. Hoping we get reimbursed for hotel, meals and Uber home as our prearranged free ride was no longer available. Will not fly this airline again if I can help it. On the upside, we were reimbursed for all expenses within a week, totaling slightly less than $300 for two people. I wonder if others who were single travelers or had to get a more expensive hotel (we got the last room at the closest airport "budget" hotel) got more than the "up to $150 per person" that was offered.

Well, to begin the flight cost was an expensive flight from Norfolk to Tampa and on our way back from Tampa to Norfolk we stood in line for 2 1/2 hours in the baggage claim line. Then the one and only Breeze employee steps out and says if anybody’s going to Norfolk, you were going to miss your flight no more luggage can be checked for that flight.sorry!! we were in shock! Not only we stood there for 2 1/2 hours, but we had a one year-old baby with us and now we have to go rent a hotel room and wait till Tuesday morning instead of our flight Sunday night. And here’s a shocker, there is no phone number to contact a Breeze employee when you have a problem you have to either send a text message or email and the person on the other line is just a customer representative from the Philippines sending you pre-written quotes that you could read off their website. Then they tell you sorry you need to be there in advance to make sure you get through the lines and I said 2 1/2 hours is not plenty of time? All this texting back-and-forth took over an hour because there were delays between the texts you talk about frustrating. This was so extremely frustrating. And also, this was our first time ever flying breeze airlines. And guess what this will be the last time we ever fly breeze airline this is word of warning people do not fly breeze airlines.!!!!! And their final message they just sent me was this We hope you have a smoother experience Tuesday.

At airport trying to get moving next to family. Baggage check terminal said to do at gate. Even though Jacksonville did it at baggage check terminal. Gate says they cannot do it. Something that was happily done within 2 minutes at Jacksonville airport cannot be done here. Employees act like you're bother them even to ask the question. Message breeze on Facebook I've been over 20 minutes and still no reply!

Sunday March 30 2025 flying from Myrtle Beach South Carolina to Tampa. Flight delayed, delayed, delayed then cancelled for issues with the aircraft. Went down to the check in desk to find out what to do. The woman there said, very rudely "you have to go the app and do everything there" no I'm sorry. Just I can't help. Asked what about our luggage, told to go to baggage claim to pick it up. Okay what belt? Told. I don't know. Absolutely no help from any live person. In my opinion I would be very weary of flying Breeze. We're getting a refund in 5-10 days. We happen to have the money to get next day tickets on American airlines, but what about someone who doesn't. What do they do? Breeze's attitude of so bad, so sad SUCKS we're going to think really hard about flying Breeze again, if this is what happens

I have given hundreds of reviews and I rarely give a 1-star. I have had three experiences with Breeze on nighttime flights out of Richmond. Twice, they required passengers to arrive at RIC by 8 PM because they would not play for TSA to stay open, so if you missed that time, you could not get to the gate. Then you sit at the gate for 2+ hours. All three times, the flights were substantially delayed, and once, they cancelled after three hours of waiting.The flight experience is like a stripped down school bus with a la carte movie theater food. In my opinion, this airline is not worth the savings.

Warning to those wishing to book on Breeze. Their “cancel anytime” feature that comes with a bundle upgrade will not actually issue you a refund. Your funds will be routed instead to a flight credit on your account. This might be acceptable if they were clear about this ahead of time, but you have to delve into their contract of carriage to learn about this. There is an asterisk next to the cancel anytime provision, but instead of clarifying the matter it just states you can cancel up to one hour before departure. They have definitely lost my business for the future.

Tiniko baker is awesome Can't be Better She is awesome She really helped us out Amazing Amazing

Breeze Airlines, their customer service is available at +1-866-*357*-6606. Whether you're booking a flight, managing your reservation, or experiencing issues during your travel, Breeze's customer support team is ready to help. Their experienced agents are dedicated to providing efficient solutions to ensure your journey is smooth and hassle-free!!. Breeze Airlines' customer service team can assist you with a wide variety of services, including flight cancellations, ticket changes, seat upgrades, baggage inquiries, and special requests. If you're facing issues with your booking or have questions regarding their policies, the customer service representatives are well-equipped to guide you through the process and find the best resolution. Additionally, Breeze offers support for frequent flyer programs, travel assistance, and other customer-related concerns. Their goal is to provide an exceptional experience for passengers, ensuring that any challenges you face are addressed promptly!!!. By calling the Breeze Airlines customer service number at +*1-(866-)357-(6606)*, you'll be connected with a knowledgeable representative who will assist you in a timely manner. Whether you're traveling for business or leisure, Breeze's customer service is there to ensure you receive the support and assistance you need to make your trip as enjoyable as possible.

My husband and I flew one-way from Richmond, VA to Tampa, FL on Spirit Airlines in early Feb, 2024; we returned on Breeze Airways because their flight schedule better matched our needs to get back to Richmond on a Saturday. Preparing for our trip, we were attracted by the fact that Breeze offered nonstop flights to Richmond and VERY low prices. Each of our tickets was only $47 each, one-way, but Breeze only gets about $25 of this after taxes are taken. Hence, there are add-on charges for pretty much ALL optional amenities on Breeze. (See below). Baggage. You're allowed only one free personal item (17" x 13" x 8"), which is the size of a purse, small backpack, or briefcase. They charge for larger carry-ons and checked bags. We had consolidated our vacation items into one checked bag, and were still below their 50-pound weight limit. The bag also needed to be 62 linear inches or less. We pre-paid $35 for the bag at time of booking. Seating. If you pre-select your seats, you'll need to pay more to Breeze - with seats with more leg room or in the front of the plane costing more. Given that this was only a short 1.5 hour flight, we risked not getting seats together when randomly assigned seats were given at check-in. We did, in fact, get an aisle and middle seat together -- AND, an empty window seat -- towards the back of the plane. (Row 25). Food and Drinks. These are available, but at a cost. I've posted a photo of the options, with prices in Feb, 2024. Unlike Spirit Airlines, Breeze Airways did come around with free coffee, hot tea, or water. Check-In. The Tampa Terminal did not have check-in kiosks, so we checked in at the counter, where we received boarding passes and luggage tags. Others showed their checked-in status on their phones. Staff were friendly and efficient. In-flight experience. The plane seemed new or relatively new, with reasonably comfortable seats. My husband, who is 6', felt that he had sufficient leg room. We left on time, and arrived in Richmond a bit early. Laugh of the day: the pilot announced that "it was warm and sunny in Tampa. We shouldn't expect it to be in Richmond." Flight attendants were friendly. In total, we paid $129 for two one-way tickets from Tampa to Richmond, one checked bag, and two small backpacks (personal items) -- a very good value. We would definitely fly on Breeze again, and prefer it over Spirit Airlines if they had similar itineraries with nonstop flights. Breeze was slightly cheaper for two persons with one checked bag ($129 vs $135), had a higher weight limit for a checked bag (50 vs 40 pounds), offered free coffee and tea on board, had outlets to charge iPhones at each seat, and their frequent flyer points expire after 2 years (as compared to Spirit's, which expire in 1 year).

This airline is not worth any money. 50% of my flights were delayed over 3 hrs. Pure incompetence. They have only 5 planes. Do not fly on Breeze.

Really disappointed in Breeze Airways. Because our flight was cancelled due to "a downstream air traffic control issue" and not Breeze's fault, and we had booked our flight with points that were about to expire, we lost our points, which was over $500. We will NOT be using Breeze Airways again.

Breeze airways scammed my $118, do not trust this airway and do not book! I had to cancel my trip because l got covid, they turned my tickets into points even l canceled the trip weeks ago. Later l did not have chance to flight to their limited destination, and once l went to look at my account l saw that they made expired those points! It is not points earned by miles, it is the money l paid! I will never ever use this airlines and will promote it to eveyone not to use it! Worst customes services as well!

The workers did an excellent job in accommodating customers! They were very polite, knowledgeable and helpful. Thank you Precious Wilson, lhemari Capers, Moriah Sholar and Bailey for a job well done!

In the beginning Breeze was a great airline. Now,it is worse than Spirit. The flights are always delayed. Most of the time it is 3 hours or more! No timely notifications of delays so you just sit on airports for hours and after sitting for hours they cancel the flight. Customer service is a joke! There is no one you can speak with over the phone...only generated messages through text The gate agents are worthless. Customer service is non existent This is the worst airline ever

The ticket purchase at RIC Airport was simple and much quicker than I expected. Thank you!!

Loved flying Breeze! The airplanes are so clean and the Flite attendants are very nice! When we flew home from Vegas on Thursday, the flite attendant, Jack was SO personable! He made our flite amazing!

As a retired Airline employee this review is from someone who is familiar with the travel industry. Last week my husband and I had to go to LAS from RIC to visit a sick relative. I booked Breeze because it was the only non-stop I could find on the dates we needed. That was the only good thing about this flight. First of all the seats are OK if you book Nicest, but there were not two seats together so I took what was available in Nice which was Not Nice. My husband could not sit with his knees together but had to spread them on each side of the forward seat, and I could not cross my legs comfortably. But here is the real issue. You book Nice and think you are getting a deal on price BUT do not be FOOLED, the Extra Fees made our simple round trip to Vegas from Richmond almost $900! (Delta First Class almost the same) Baggage costs were crazy: Somehow the agent at the counter who checked our ONE (1) bag each decided that we should also pay for carry-on that we did not have . We both had only one (free) personal item that fit under the seat. He added $140 for the "personal items"! When I told him I booked the flight then tried to add our one checked bag each, the website would not let me, and you can not just "call" the airline you have to text or email. I was charged $100 for the 2 bags instead of $70. Then somehow he added another $70 on top of that to our outbound flight!! Then there was the inbound baggage fee of $65.63. Altogether we paid $375.63 for checking 2 bags! Tried to straighten it out by text and that is a joke! It only got more complicated and responses seemed snarky! Breeze also adds a $164 Tech Development Charge. Wow! The carrier charges the public to pay their Tech Department! We also paid "extra for those awful seats! THIS IS NOT A LOW COST AIRLINE! Never Again!

After having our flight booked for almost 6 months woke up at 4 am to find our flight was cancelled. An hour later our return flight was canceled! After a mad dash to try and find alternative flights which of course are ridiculous on a holiday weekend we decided we would just make the 16 hour drive to New Orleans since we have a cruise to catch! And they won't refund our money! They gave us Breeze points! Like we would ever book on their airlines again. That must be how they fund their operating costs. Take your money, cancel your flights, give you points which can't be used. Don't EVER book on this airline!

I was to return home last night on breeze airways with my two children. I had the flight delayed three hours from the airline, I arrived at Richmond airport, checked in my suitcase, was told to proceed to TSA as they're preparing to close. I rounded the corner and TSA shut the gate on my face. Telling me they closed four minutes ago despite my flight not leaving for another 75 minutes. Breeze had no help for rebooking me and told me my suitcase was on the way to Tampa. I arrive in Tampa, only to be told my suitcases in Richmond, and never left. I am unable to talk to a human at breeze unable to locate my Suitcase, and had to come out of pocket for three same day flight tickets on another airline. This is the worst customer experience I've ever had. When I tried the text line for breeze, I was told that TSA is open and that was one hour after they were already closed. And 15 minutes prior to my flight. Still leaving last night.

Breeze Airways has become my favorite airline. Very affordable, comfy, spacious seating, little to no flight changes. We've flown to multiple destinations and are headed to the West Coast soon! So excited for new destination cities also!

This is the worst airline that has come to town. Flight delays and cancellations are bad enough for a regular airline, but since they fly once a week to a destination, a cancellation kills you. And they KILL Do NOT FLY BREEZE OUT OF RIC. LITERALLY THE MIST UNRELIABLE Allegiant flies to many of the same places. Take them. Much better

As the other reviewers have said, this is an absolute joke of an airline. After a 2 hour and 30 minute delay, the captain comes in and says due to a broken seat we need a mechanic to come out, do an inspection and file a report. The airline knew the seat was broken from the flight in to for our departure, why was a mechanic not already waiting at the airport as to not to delay our flight another 30 to 40 minutes. Poor process and poor performance, will never fly Breeze ever again. Would suggest you stay away.

My first and last time flying Breeze Airways! I have an event in Tampa, and thought I would try Breeze Airways since all the other airlines fares was extremely high. The day before my flight, I got a text and email that my flight was delayed 30 mins. My first thought: this is not good! It's 24 hrs before my flight! It gets worse, before 12 noon, I received another communication that flight instead of leaving 30 mins later it was now an hour and forty mins later. Oh it get worse! When I arrived at the airport, TSA said something is wrong with my husband's boarding pass. I asked what was wrong. The TSA agent couldn't tell me. So back to Breeze counter, his name was printed wrong on the boarding pass but correct in the system, go figure! Needless to say when I got to the gate, my flight was delayed even later, Jesus be a fence. Now we are leaving at 10:40pm!!!! Seriously!!!!! Okay. The plane finally arrived from God know where....praying for a safe flight and when I get back God's willing Breeze is NOPE on my list of airlines!!!!!