Richard A.
Yelp
It's so unfortunate that I have to write this negative review. Let me start off by saying that the Chicken Soup and Calamari was amazing. The soup was tasty, fully flavored, a hint of spice and thick. The calamari was seasoned and the sauce was great.
So here's the issue. While we were sitting and eating, we were encountered by a critter known as a roach. Sadly, it was an adult roach which means that it is possible to lay eggs. Once we saw the critter, we were no longer interested in finishing our food. Not to mention, the vast amount of fruit flies we were slapping from our food and faces. We didn't make a major issue of it, but we mentioned it to the waitress who then relayed the message to the manager. The manager finally came out but was reluctant on addressing the major issue. The manager killed the critter on the painting, with a tissue, and just said "sorry". To kill the critter, he asked us to move so he can kill the roach over the eating table. This was the hurtful part, especially since the waitress was way more attentive to the situation. Now, looking at Yelp, the establishment has been cited for violations prior to this review. I would suggest the establishment increase the frequency of their exterminator's inspection until the issue is fully handled.
After a long deliberation between Robert (the manager) and us, he finally addressed the issue by removing the un-eaten food from the bill. Keep in mind, it took multiple times of him coming to the table and a conversation of 20 minutes to determine his best actions.
I don't want to write-off the establishment due to this one occurrence, but the lack of urgency and action was a major cause for concern. I hope that these MAJOR issues are addressed and management can learn, address, and deal with the patrons in a more empathetic manner.