Ronald N.
Yelp
My grandmother, who lived with our family in her final decade of life would say to me and others, "If you have a complaint, it's on the fourth floor." She would say this knowing our house had just three floors:) I've tried to apply that rule to my life, though especially when it comes to my giving Yelp reviews, which tend to almost always focus on the positive.
Having said that, this review is necessary to serve as a warning to patrons and hopefully a wake up call to the management.
1) You cannot serve burnt food. Our Korean BBQ chicken appetizer and one fried chicken entree were completely burnt. I mean charred black where you couldn't even entertain eating the skin on almost two-thirds of the chicken.
2) When you say Chicken Breast, serve the entire chicken breast. My two guests ordered fried chicken breasts, and what was served was either breasts where half the meat was cut off OR they were the most anemic chickens ever. They looked more like fillets of trout than chicken breasts. One of my two guests was able to literally bend his chicken breast, if you can believe it. Funny and yet sad at the same time:(
3) If your menu states that vegetables are part of the order, by golly, serve vegetables. And no, plain, dried out rice doesn't constitute a vegetable. Never did, never will. It's a grain.
4) When a customer cordially conveys their warranted disappointment (in real time mind you) with the meal, don't just say, "We can take the (Ore-Ida) fries off the order, but that's all we can do", unless of course you want to drive your business into the ground.
5) When guests come to a restaurant to eat in, their expectations for such an experience should be met. Our dinners were all served in polystyrene takeout containers, which were as odd as the table setups.
While I hope my grandmother, God Bless her soul, can forgive me for this review, I trust you all understand why I had no choice but to put 'pen to paper' here.