Caius R.
Google
I came to The Brewcade originally and had a great time. They had a token system where you put money into a machine and got tokens for the games. I had some tokens left over, so the staff wrote and signed a voucher saying I had 20+ tokens to use next time.
When I came back last night, I found out they don’t do tokens anymore. I showed my voucher, but the staff said they couldn’t do anything for me. No discount, no free drink, nothing. That left a bad taste after what was otherwise a fun first experience.
It’s disappointing because I liked the place at first, but the way the situation was handled made me feel like they didn’t value me as a returning customer.