Justin F.
Yelp
This will be the very last time I ever go to or recommend this establishment. I know the owners, and have supported them since the doors open, actually before they opened. Regardless, the way I was treated this past Saturday was unbelievable. As you can see on the attached image, I was notified that I had 270 points to redeem before a new program started. Being on a budget, this enticed me to take my family out for a meal. The service from the waitress was good, but the food was not worth the cost. The burgers were all VERY overcooked, the fries were soggy and had a hefty amount of seasoning on two plates, and almost none on the other. The beer, Farmhouse Saison, which has always been good, lacked its flavor and was sorely disappointing. Needless to say, the bill was brought, and I showed the server my email, and she looked up my rewards in their system. "Sorry sir you don't have any rewards." This is what I'm told, and when I question that, she says let me get the manger. Manager, Caroline Law, sister and daughter of the owners came to the table, and explains there was an error in their email notification, and begins to explain this convoluted story that I can't figure out, and states yeah you don't have rewards, and promptly says, "yeah so keep coming back and scanning your QR or giving your phone number." NOT EVEN a sorry that's on us, we messed up, here's $10 off...NOTHING! Pathetic! This is how you lose clients and show patrons they are worthless. I will never go back, nor recommend this business. Your lack of accountability, empathy and simply doing the right thing only justifies this response and I for one don't respect any establishment that would act in this manner. Good luck, you'll need it in this town, unless your goal is just to get people drunk, and leave good food, good service and respectfulness to others! I was appalled and didn't want to say anything with other patrons in the restaurant, but I felt like the way my family and I were treated deserved to be noted. So now, rather than a handful of people, I hope everyone reads this post.