Claire L.
Yelp
When you see this restaurant is full of complains about overcooked food, non-exsitentnce service and overly long waiting time, you gotta believe reviews are not from yelp trolls but people are seriously disappointed.
Naive me, I thought I should give them a try anyway.
TL;DR version: Don't tell them they messed up the order or they will get extremely mad at you and give you hard time.
I went to this place for lunch with party of 5. The restaurant was packed at the time. We placed our order, and patiently waited for 45 minutes until our food were served.
My order was: Medium tuna steak, whole wheat buns and dressing on side.
What I got: Overcooked chewy tuna, white bread buns, no dressing.
I tried to tell waitress something is wrong with my order, but she disappeared and never showed up to our table for another 40 minutes. Ok, I don't want to be difficult so I finished the disgusting meal.
I decide that I don't want to cause any trouble but I should still let the waitress and kitchen know they messed up my order and they would be careful for other customers. When we have to walk to the casher because they never showed up to give us the bill, I told the casher that my order was wrong but don't worry about it, I just want them to be aware.
Then the drama began, casher's face turned even colder than before:"What do you mean your order is wrong? There's nothing wrong!"
I showed them my ticket that clearly said all my requirements, "For example, I didn't get my dressing on side."
"You should."
Ah excuse me, I'm sorry that I should have my imaginary dressing on side? Then casher asked who took my order, all waitresses step away and said they didn't take the order and they started to turn the cold shoulder to me and my group.
Casher then ignored my credit card, and taking payment from other customers. I was standing there without knowing what was going on. The atmosphere turned to ice cold. It seems like everyone started hated us and staring at us.
I approached to casher again and asked her to take my payment.
She said:"Oh, I am trying to look into the issue." When she apparently didn't do anything but giving us the look. I told her that's fine just charge me, I wasn't looking for any reimbursement but just wanted to notify them something went wrong with the order. She took my cards and charged me.
No one communicated with me nor anyone apologized for messed up the order, they only wasted my another 10 minutes.
After entire weird small drama, I can only be thankful that I walked out of the restaurant alive.