Samantha M.
Yelp
I'm so disappointed to have to write this review, but after 3 consecutive bad experiences, I can no longer hold my tongue. I wish I could give zero stars because Brickhouse doesn't even deserve one.
My husband and I came in for lunch today (a beautiful, sunny Thursday in June) wishing to sit on the rooftop deck. The greeting at the host stand was warm, but that's unfortunately where our compliments end. We asked for table towards the railing and the host said that was ok but promised to clean up the dirty table for us. She removed the dirty glassware from the table but never came back to wipe it down. We were also sat next to a table with a man who spoke overly loudly and smacked his mouth while chewing food. After sitting at the table for a minimum of 5 minutes without any greeting or even acknowledgement of our existence, and knowing we wouldn't be comfortable at a dirty table next to a loud guest, we went inside to politely ask the server to move to a different table on the deck. This is where things turned very sour for us.
We received nothing but attitude and sass from the server with comments of, "Ughh I don't know. Sure? The host stand is downstairs, so I don't know. I guess we'll just figure it out." Quite taken aback, my partner asked, "is that a problem?", to which the server doubled down on the sass. We eventually go to the other side of the deck and sat at the second table and watched the very same server (her name is either Annie or Laura - the girl who wasn't wearing the braid today) actively ignore us and circle our table, spending MINUTES at other tables right next to us, taking care of everyone else before even saying a word to us. Are you serious?
I have to ask, is it that problematic to simply ask for a different place to sit?
We spent another (minimum) 5 minutes sitting at the second table waiting to be greeted. I tried to make eye contact with the server and she continued to ignore us, I do believe intentionally, because we apparently upset her by asking to move tables. The carafe of water that was set on the table is warm. We are ready with our full order and hungry. When she passed us a final time without greeting, we got up to leave.
Of course, as we are walking out, she tries to stop us (as she is talking to another table?) and ask if we are okay. We told her firmly that we are taking our business elsewhere. We go downstairs and talk to management immediately because why does anyone deserve to be treated and talked to that way by staff?
This has not been our first unfortunate experience at Brickhouse, but it will certainly be our last. I'm not sure what is going on with the service staff there, but things are ugly, and it shines through to the guest experience. We have received unnecessarily rude service our first two experiences and this third one was the straw that broke the camels back. Don't believe me? Go read some other poor reviews and see that this is not a unique experience.
If you want way overpriced, mediocre food, and to be treated very poorly by staff consistently, Brickhouse is your spot. My partner and I have been serving tables in the restaurant industry for 15+ years each. We do it still to this day. Even on our worst days of not wanting to work we would *NEVER* treat guests the way we were treated today. It's not that hard to be kind, even if you have to fake it.
Not only will we never set foot in Brickhouse again, but we will also go out of our way to tell family, friends and our co-workers in the industry to actively avoid Brickhouse at all costs. Take your business down the street to Acqua or Mizu, where they actually care about their guests, food and the experience people have when they come in.