Christina D.
Yelp
Like many others who have left not so great reviews, it pains me because I want to support The Bronx and it's businesses. That being said...
I have been here at least 5 times. The food is nothing to write home about. The empanadas are overpriced and tiny, the chicharron de pollo is flavorless, and the grilled cheese is meh. The beer selection is good, and the margaritas were as well. But the sangria isn't great at all and they add fruit that has been sitting in liquid for who knows how long and is soggy and gross.
Additionally, on my last visit, my card was charged twice. I tried handling it with my bank, but they insisted I contact the merchant. I tried for a week. Every time I called the bar, I was told the manager wasn't on duty. I was given the manager's (Jasmine) cell number. Called, left a voicemail, still nothing. I was then given an email address. Used that as well, still nothing. I DMd them on social media and my message was read and never replied to. Lastly, I DMd the server who charged me the night I was there. She took down my info and said she would give it to the manager and I would hear back from her. Never did. I am now in the process of filing a claim with my bank, which is ridiculous and inconvenient. Two other people I know have had their cards charged twice on their visit as well.
I won't be returning to Bricks & Hops. Even if it was to tell me I need to sort it with my bank, at least have the courtesy to acknowledge a paying customer's inquiry. To be ignored when the error was on their end is poor treatment and I will not support it.