Bric's

I would like to public recognize and thank Renato Carucci - creator of Bric's care for his emergency help during my visit to Rome. When I arrived in Rome, I noticed that the zipper on my suitcase was broken. I reached out to Renato for help. I told him I was only in Rome for two more days and asked if he could fix it. After agreeing, Renato drove to my Airbnb on his motorcycle, picked up my suitcase to have it fixed. During the 2 day period, Renato kept in constant contact with me - even sending me a video of the suitcase being fixed. As promised, he returned the suitcase in time and even gave me a complimentary cover for my suitcase. I highly recommend Renato and his team. Thank you!

Renato was super helpful and kind in helping to find the replacement part that I needed for my favourite suitcase. He sent the item speedily (to Australia) and then sent me a video showing how to make the replacement! Thank you so much ❤️

Amazing service from Mr. Renato Carucci! I wrote an email to request a repair, and he replied very quickly. We talked on WhatsApp; he’s very nice and highly efficient! He sent a new wheel and a tool to me immediately, so I could repair it myself just before I left for vacation! He even helped me get a VIP card for Bric’s Care! Thank him so much! I will be a loyal customer. ~😉

I have a set of Bric's luggage, "B|Y Ulisse Expandable Spinner" style. Purchased June - 2024. Dark Green / Orange color accents on wheels and side & top handle logo's. The carry on piece, orange color Bric's logo accent label located on edge of the top handle, approximately 18 mm in diameter, fell off. I tried to buy it via online - could not find, went to Bloomingdale's to see if they would have it or sell it, no success there either. It became an eye-sore... The sales person at Bloomingdale's suggested that these luggages are life-time guaranteed, just contact to Bric's. So, I did. Very nice lady Angelica answered right away. Even to this minor issue it was handled super fast in a day or two, they are sending me the little logo pieces. That ladies and gentlemen what a "superb customer service" is. THANK YOU.

What a service! Together we fixed my suitcase via video call. Thank you Renato for your almost in person coaching. It was wonderful to fix it with live support!

With great help of Mr Carucci, I have ordered spare parts for my luggage…It was a breeze. I thought it would be a hard and long process but Mr Carucci made it easy and quick. Grazie Mille!

I purchased my brics suitcase about 5 years ago so i had got quite a lot of use out of it already. I noticed the handle was broken after my last trip and contacted Brics to get it fixed. Renato Carucci from Brics was very helpful. He diagnosed the issue, sent me a new handle and walked us through how to fix it ourselves rather than having it sent off to be fixed which would take a long time. Im very pleased with the results!

I purchased the Bellagio suitcase x2 30 inches a few years back and recently the handle of one suitcase came off. I contacted Brics IT via what’s app chat and the agent whom I chatted with was beyond professional and helpful. Excellent customer service does exist and his name is Renato Carucci. Renato is a top guy. Very knowledgeable. Assisted me to order the replacement handle and when it arrived offered to call me via video what’s app to talk me through changing handle. In the end he sent me a detailed video talking me through how to replace the handle, which I did in like 5mins. This method of repairing my handle myself as opposed to sending it into a workshop that could take goodness how ever long to repair is an option that BRICS should keep as standard for customers who don’t mind DIY. It was a pleasure to deal with Renato and it gave me an opportunity to dust the cobwebs off my Italian.