Libby F.
Yelp
I am extremely disappointed with my experience here. I had never been to a Bridge City Cafe, and I will never be back.
My boyfriend and I were hungry hoping for a nice breakfast/early lunch, and since Bridge City Cafe (BCC) was close, we decided to hop in. During lunch, the lines are so long it snakes outside the door, so we had to try.
When we arrived, the way the ordering works is confusing. Fresh out of the oven stuff is ordered right as you walk in, salads are down the line, and sandwiches and cookies are by the register. We only wanted sandwiches, so we 'cut' in front of a man ordering croissants. Is that technically cutting?
After ordering a Thai Chicken Wrap, a Hawthorn Ham and Swiss Sandwich, and two small cups of orange juice, we found a small table and looked at the food. By the way, the whole tab was $22.00 (minus tip).
I was extremely disappointed that for the $8.95 paid for my sandwich, I got bread that I could have bought from Safeway (regular processed loaf, and not even fresh baked or a ciabatta, literally a sad piece of bread I make my own sandwiches with), 2 pieces of swiss cheese stuck together, cold ham (4 layers stuck together), a measly tomato and a layer of lettuce.
My boyfriend's wrap was even worse. It was cold enough he couldn't hold it and felt like it came right out of a freezer (not a refrigerator), the tortilla was falling apart, and the chicken was pink! They gave him undercooked chicken! I was appalled. When bringing it up to the supervisor due to the health hazard that could bring, he seemed to give zero craps, as though we were just being picky. My boyfriend pointed to the pink chicken and told him it wasn't safe to which he replied the chicken is bought pre-cooked and frozen, then cooked in-house "a little more to get the juice out" before being put into a fridge until served. The chicken is cooked, frozen, cooked, then refrigerated (for God knows how long), THEN served. He looked at my boyfriend as though it wasn't BCC's fault and we should go to the chicken manufacturer to get it sorted out there. We also do not understand what kind of 'juices' the chicken would have after being frozen that could be cooked out. My boyfriend lastly said it was very cold, and the manager shrugged his shoulders and he tried offering something else. Yeah right. The supervisor's demeanor was condescending and judgemental. He did not listen to our concerns and looked at us as if we were stupid. My boyfriend walked out furious. (I have pictures but am not sure how to add them).
For a cafe whose sign says they proudly serve local ingredients, I am ashamed. We will never ever go here again or to any of their locations. The cookies, orange juice, and the clean area was the only thing this place had going for it. I will from now on never understand the long wait. Go to a food cart and get double the food and triple the quality and quadruple the service than this place would ever care to offer.