Sunny A.
Yelp
First off, I want to say that I'm usually generous with my reviews so I'm a bit disappointed to leave this review.
The food generally has not disappointed (I've tried a few different things but the chow mein has been the best on their menu). The menu in general is pricey given the portions and location- these are downtown Boston prices (if not higher).
The service in restaurant was good too the times I went it, but there was no one else there and it took a long time for them to make the food. Therefore expect a wait. The chef who I think might be the owner is cool though so the wait doesn't feel too bad if you're not in a rush.
Today, I ordered delivery from them. I called around 1pm and the lady said there are no delivery drivers at that time so try calling back around 4:30-5pm. I called back later at 4:45pm (delivery drivers were available) and placed an order for chicken chow mein which usually doesn't take long. I live a few minutes away in Winthrop and the lady quoted a delivery time of 30-35 minutes total (also saying she'll try to expedite and get it here before then), which sounded right and was appreciated.
For starters, it took 90-100 minutes for the food to get here, almost 3x the amount of time quoted. Second, the lady had overcharged me compared to what she told me on the phone (I'd asked for a small cup of rice which the guy usually gives for free but she charged an additional $6-7 for it). If she had mentioned a price on the phone, I would've decided accordingly but she snuck that charge in on the receipt (she quoted a lower total on the phone and the total on the receipt was a considerably higher amount). I took out the small cup of rice from the bag, sent it back with the delivery driver (who felt bad about this whole thing), and told the lady I'm not paying for that. To which she said "ok" and hung up.
I'll update the review if the restaurant reaches out and tries to amend the above, but otherwise they lost a potential long term customer due to poor service and gimmicks. Buying food shouldn't be like a visit to the car dealership.
TLDR; good food, slow service/ long waits (even without a line), overpriced, poor and gimmicky delivery service.