Bridgestone Tower - Bridgestone Americas Corporate HQ

During the service at Antioch Firestone, the technician encountered difficulties adjusting the lift around my vehicle while trying to lift the car. He attempted to lift the car off the ground about five or six times when I heard a loud, blunt pop sound. The car slipped while watching from the window. It took several attempts before the technician was finally able to adjust the lift, but he had to leave and return with the blocks he should have used from the start. In that moment, I began recording and taking pictures of the incident and tapped on the window to inform the manager, Mr. Sala, about what was happening. Initially, he was on the phone because the technician, Alex, had been working on my car longer than expected. Mr. Sala kept asking Alex if he had found anything yet. Mr. Sala asked me if I wanted to come inside the shop and show him what I was talking about. I was hesitant at first. upon approaching the car, I explained that the lift had scraped an area and cracked the side skirt. Harrington, Charles (Bridgestone) Good morning and thank you for the email. I reviewed the claim again and wanted to send this email to let you know our offer will remain the same. We have an independent inspector that said “I observed the driver’s side rockers have no lift damage but only horizontal scratches that are not consistent with a rack slipping or damage from slipping in a lift would be vertical and not horizontal.” In addition to this you provided to us a previous damage estimate for both sides, that I would assume would incorporate some of that said horizontal damage. For these reasons we cannot authorize to repair both sides. Our offer remains at $1288.40. Should you change your mind, please return the signed release and we will compensate you for these damages. If you decide not to take the offer, please know that any further attempts to contact anyone Bridgestone will be not receive a response. I continued to send certified letters and emails to them, and no response.My insurance did an inspection on 3/19/25 and said it was lift damage as well on the driver's side, the bolts were pulled' ..... wrote Firestone/ Bridgestone and sent them the inspection I received from my insurance company. I decided to go ahead and let my insurance company fix the car. I took it to Crash Champion for repair after not hearing from them, and seven months had passed. Making a long story short my car was totaled from the incident. I continue to email and call. They were always unavailable, and no emails were returned. Out of the blue, 9/11 turned in rental brought my car home, Chuck from the retention dept. calls at Bridgestone calls. September 12.2025 A representative from Firestone contacted offering to pay my deductible after my 2004 Nissan 350Z was declared a total loss due to the damage caused by their lift. While I appreciate the outreach, this offer does not address the larger financial impact I’ve suffered. Because of this incident, I not only lost my vehicle but also had to go through my insurance, pay a deductible, rent a car out of pocket, and now face the reality that the settlement amount at first was not enough to replace my car. Firestone’s late offer to simply cover the deductible and a lower price the insurance company is requiring, the price to release them falls far short of fair compensation for the full damages and losses I’ve experienced. This situation serves as a reminder that companies must be held accountable when negligence causes significant harm. I’m continuing to pursue the proper resolution. The good news is insurance has now revised its decision and is fully covering my car, which means I can finally move forward with replacing it. Firestone, offer doesn’t make sense anymore. My insurance has already handled everything, so if you tried to pay me directly, it would just complicate things. 👉 Bottom line: You still owe me what they don't pay. A demand letter was sent by email and certified mail. They were trying to cut a deal to dodge responsibility and not cover all my out-of-pocket costs. Still no response.

Had issues at one of their Firestone centers have filed complaint on 11/10/2025 was told would get call back with in the next 48 hrs business day hours it is now the 24th called several times NO ONE has called back so today I called again only to be told to much time had passed. Here is a photo of what they did plus they broke my stabilizer bar and never replaced new hardware in my 1600.00 brakes. You will see how they used zip ties for the break pad sensor and how it is rubbing against my wheel well on drivers side

These people charged my daughter for a rear brake job in the amount of $511.77 and never touched the brakes! Now it has me questioning whether they did any of the other services they have charged us for. She complained about her brakes squeaking, so I tore them down and the rear brakes that they supposedly changed 7 months/7000 miles earlier were wore out, almost metal to metal. I made a trip to the store while I was in visiting her and the manager was conveniently not available. I called the 800 number, that’s a dead end too. It’s been 2 weeks and the area manager hasn’t bothered to return my call. My daughter is in college, so I got the Firestone CC because Firestone Complete Care was the most convenient way for her to get her car serviced. Never would I have believed a company like Firestone would rob us, I was very wrong!

I took my vehicle to Tires Plus for a repair and when I picked up my car, I immediately noticed that my steering wheel had been damaged in the process. There were scratches in several places. The store manager told me he would take care of the repair and submitted the paperwork to corporate, which is Bridgestone, for approval. A few days later, I got an email from Jillian Maxwell, a Bridgestone claims specialist, asking for photos of the damage, which I provided. She quickly responded that there was no evidence that they had caused the damage or that it was related to their service, and that they would not accept liability for the damage. Bridgestone is not a reputable company. They refused to repair damages they caused to a customer’s vehicle while under their custody for repairs. I dropped off the vehicle in the morning and my steering wheel was not damaged. When I picked up the vehicle later that evening, the steering wheel was scratched. Where else could the damage have occurred? I did not appreciate the insinuation that I was lying. I guess Bridgestone expects customers to photograph the entirety of the inside and outside of their vehicle before dropping it off for repairs, to provide as proof in case they cause some damage.

I’m extremely disappointed with Bridgestone Canada’s tires and customer service. All four tires on my 2024 Mercedes-Benz C300, which I’ve owned for about six to seven months and driven roughly 8,000 kilometers, developed bubbles, and one burst while driving, posing a serious safety risk. After a lengthy discussion with their warranty specialist, who claimed 20 years of experience, he admitted that the majority of customers report the same issue, stating it’s a manufacturing defect, not from hitting a curb or an accident. I told him if so many people are experiencing this, it’s clearly a manufacturing flaw on Bridgestone Canada’s end. Yet, they insisted I pay for replacement tires upfront and send the defective ones for inspection to process a warranty claim, claiming this protects “tens of millions of users worldwide.” I’m appalled that a premium brand like Bridgestone Canada expects customers to cover the cost and inconvenience of their quality control failures. Reputable major companies would immediately replace defective tires and investigate the issue themselves to ensure customer safety and satisfaction. For future customers, I strongly recommend Bridgestone Canada adopt these standards. I’m still waiting for a proper resolution and will reconsider choosing Bridgestone in the future.

Went to fire stone 5/30 of this year to get alignment they told me I needed hub assembly and the bolts was missing to tire only 1. And not to drive it anymore leave it here we will fix it and left there this happens. They make a claim which I just reviewed 6/13 today saying we are not responsible reach out to your insurance. You came in with a broken or damaged vehicle. You guys repair vehicles and made it to your shop on one piece and my fender or bumper wasn't like this when I dropped it off. And I still paid 1250 for the hub assembly and was told to take my vehicle like this I didn't come like this and don't expect to leave like this. Crazy still dealing with it hopefully they resolve it don't seem like they will.

Horrible company that screws over that could care less about the customer and just take advantage of them.I went to my local Firestone for a front end alignment February 16th 2024 and Firestone damaged all 4 of my wheels during the alignment which they did 3 times and it still wasn't right! The service advisor at the store Issais said that he would take care of the damage and replace the wheels.Theu even admitted on 2 separate documents that they caused the damages! He acted like he was looking for days after I took him the part numbers and information for the replacements, then I got the old run around routine.I then submitted it to Firestone corporate claims and the claims advisor Daniel Perry acted like he was going to take care of it and once I submitted all the information he ghosted me, then they had the nerve to send me a survey about the claim service.I sent them a email telling them what a joke they are and Daniel reopened the claim once again a acting like he would take care of it and just ignored half the questions I asked, then ghosted me after I gave him the estimate he asked for regarding the wheels.They are very shady and a absolute joke!

Bad service ever, Firestone damaged my car during service, emailed Sara orrel with the damages and proves and she asked me to send two quotation for the estimated repairs and he said she is going to finalize the claim last Monday, until now she has not done anything, called her more than 10 times with no answer phones or emails. They left me without choice other than suing them at the court