Markie Montgomery
Google
I went into this hopeful, but a little skeptical. I like wine, but I am by no means an expert with a refined palette. I usually stick to my usual sweet, fruity wines, and was worried all I would receive from this is expensive wine that I didn't like. I took the quiz just to see what I would be matched with, and after seeing my matches decided to give it a try. I completed my order, and immediately had an email from wine concierge Brooke asking if there was anything she could help with. I decided to have the shipment held at a UPS facility and made the request within 20 minutes of placing the order. Brooke was kind and friendly, and had sent me a request confirmation within minutes via email. Unfortunately, a few days later UPS still made the attempt to deliver to my house, which did not work because nobody was there. After a frustrating phone call to UPS in which they claimed the request was never made and that holding it at a facility was impossible at this point I called Bright Cellars, ready to be disappointed in my decision to try this service. After nearly no hold time, I spoke to wine concierge Paige, who was not only friendly but very eager to help. She told me she would call UPS and let me know the resolution to the situation. Within 10 minutes of hanging up, she emailed me that the UPS facility would have my package the next day. So a day later, I arrived at the UPS facility and to my relief, my shipment was there and in good condition. The wines were packaged safely, not to mention they included a taste guide to show what wine you would like based on your go-to drink. I loved the teal paper the wines were wrapped in, not to mention the quippy stickers! I have since opened one of the wines, and it was comparable to what I said I wanted in the quiz, but I also notice I got a few that will be a little out of my usual comfort zones, which I am excited to try! Overall I am very satisfied, the only reason this does not have 5 stars is the shipping mishap, which *hopefully* will not happen again next month. Happy with my wines!