kjsp2024
Google
We recently stayed at Brimstone in Room 15 to celebrate our anniversary, and from the moment we arrived, we were impressed. The accommodation is exceptional—beautifully designed, luxurious, and full of thoughtful touches that made our stay feel really special. Our first night in particular was wonderful, and we’d like to give a special mention to Chloe, who was outstanding throughout and made us feel genuinely welcome.||That said, we did feel let down by the dining experience at Stove. The menu read very well, but unfortunately the dishes we ordered were bland, dry, and lacking in flavour or presentation. This was a real disappointment, especially when compared to the outstanding standard of the hotel itself.||Similarly, on our first evening we ordered two chicken burgers via room service, which unfortunately arrived overcooked and burnt. At the time, we chose not to raise it, thinking it may have been a one-off, but after our dining experience at Stove, we felt it important to share this feedback.||Over the past three years, we’ve celebrated our anniversary at various highly rated hotels in the Lakes, and this is the first time we’ve felt compelled to raise concerns of this nature. We don’t take leaving negative feedback lightly, but we feel the dining should truly reflect the exceptional quality of the accommodation.||EMAIL SENT TO HOTEL FOLLOWING OUR VISIT BUT NO REPLY RECEIVED- Very disappointing!