Chandler M.
Yelp
Went to the Easton location for Valentines Day, I have never been so embarrassed to take someone somewhere. I almost never complain about anything especially at a nice dinner, but my dates entree came out incredibly cold and had clearly been sitting under a heating lamp for a long time. When we told the waitress she asked if we wanted a new entree or that one to be "refired or a new one" I said I would like a new one for her. They then mixed up the same food as you could see a bite out of the chicken from where we tried it the first time at the bottom.
Our waitress didn't bring out the entree after it being put in a microwave, some guy brought it out from the kitchen, and said "I promise the plate is hot, feel the plate its hot" no kidding, it was just in a microwave. No apologies from either at any point.
I absolutely hate withholding tips as I used to work in different parts of the service industry, but our waitress did not ask us how any portion of the meal was, didn't ask if it was better, and only came back once more after we got the entree back from the microwave.
She came back to see our two full plates and asked if we wanted boxes. We both said no and she took the plates without another word.
This shouldn't be a surprise as Easton has went very down hill in the past few years, but just wanted to put out a warning.
We went to Brassica directly from Brio and the people were 10x nicer, the ambiance was better, the place was cleaner and the meal was exceptional.
Proceed with caution going to Brio, I honestly think Olive Garden would have been a major step up.