Bristol Farms

Update:: Friendly staff, really good hot bar. Had a carrot muffin one of the best I've ever had!! Moist healthy and delicious 😋... The hot bar is sooooo good! 👍 Made a purchase at juice bar and was charged 35 cents for a cup of hot water. Many other places including their own store in Westchester doesn't charge for water even without a purchase. Starbucks will give you a all the water you want with a minimum purchase and sometimes free refills such as in MDR for coffee if you have it there. I was like really?? Bran muffins at both locations need help. Who is the baker? Move this baker to a different dept quick! In Westchester supper dry and falling apart. Needs eggs to bind ingredients but I don't think any in there or are they measuring correctly?? They are listed in the ingredients. Awful 😞 had one from Santa Monica today and I forced myself to finish it but it was terrible way too much molasses and maybe honey soaked see photo and falling and crumbling apart I was scared I would get sick... You cannot tell me there are eggs in there!!! I bake and KNOW...

This is such a lovely store! Everything feels fresh and organic, and they truly have the best meat selection among all the markets I’ve tried. It is definitely on the pricier side, but absolutely worth it for the quality you get. This location is clean, well-organized, and the staff is always friendly and helpful. Highly recommended!

Very, very overpriced. For the premium prices, the employees should be highly trained; unfortunately, not the most pleasant bunch. The hot food section is good; but expensive; if in a pinch and you need a hot lunch or dinner, this is good choice. The 4$ cookie is great; otherwise, don't be fooled.

The only store that I’ve found to stock Frentel cultured salted butter. This is the best butter in the world and I don’t know who is responsible for ordering it but please keep buying it.

Great, great. No explanation needed. Strongly recommended, especially the hot bars and sandwiches

We love this market! All the produce is fresh and delicious! I love when Lazaro is there he makes sure I get what im looking for and gives me samples of products. This morning he was putting grapes out and they were so delicious!!! Thank you Lazaro! Also the flower department is always beautiful with the fresh flower arrangements from Ceci! Shes the best always helping me pick the best flowers in season! Highly recommend Bristol 💖

In general there’s everything to love about this store, it is immaculate, more than enough selection & great neighborhood store & I’ll do anything to avoid Whole Foods (Amazon owned) these days. Self checkout is awesome, the lines for cashiers are too long (they’re usually chatting with other staff anyway) so thanks for the quick checkout option. However, some constructive feedback: -The hot bar is a great option for a convenient, takeaway home cooked meal. We just need variety! Same old, day in and out. Please, roasted salmon, even if you have to sell it by the pound in the “carving” area. The salmon teriyaki bowls are awful. -The deli could be so much better. Staples like tuna, egg, potato & macaroni salads cannot be purchased by the pound. They’re prepackaged in 1+ pound containers in a refrigerated section. -There used to be a fresh fruit bar (by the pound) that was so awesome. Was replaced by expensive bottled smoothies & juices. -Cold wine area. Never a good selection of half bottles. How many different labels of champagne/sparkling do you need to offer? -Flowers are ridiculously over priced. Competitive shop at Trader Joe’s & WF to see how crazy your prices are.

I am writing to express my dissatisfaction with a recent checkout experience 1:21pm 12/29/2025. The cashier was initially attending to another register, and upon his return, he began scanning my items without any greeting or verbal acknowledgment. Due to his unengaging demeanor, I inquired if he was alright. He did not respond immediately and continued scanning. I then requested to speak with a manager, to which he replied that he was the manager. I subsequently asked to speak with someone superior to him, and he indicated a female employee whom he identified as his supervisor. Before speaking with her, I transferred my items to another cashier. After completing that transaction, I discussed the situation with the supervisor and conveyed my extreme displeasure with the experience. I asked if she could provide me with an email address, and she informed me that she did not have one and suggested I go online, so I asked what his name is and replied Daniel.

it's hard to get in and out but once you get into the parking lot , no problem . Sometimes the trucks park on the side street and the bollards won't allow you to pass them so you either go around the block or go somewhere else . that day I had to go elsewhere darn it! I love BF and bring a cooler and ice any time i know i'll be near one of their stores . They have a superior butcher and fish counter , while in the pricey side the quality is next to no other store . I drive miles to the Mullholland store for my meat because of where I live . I miss getting their flier , i don't receive because I'm out of their areas now is there anyway I can get on your mailing list again? So I shop this store and the Mullholland in Woodland Hills . I wish they would open one in Thousand Oaks.

Picture perfect produce. Pristine poke! Premium products. Piquant provisions. Posh pastries! I ran out of alliterations, but you get the point. Bristol Farms is a gourmet grocery chain. I usually make time to walk around to see what they have compared to what's offered at their other locations, but I did not have the luxury that morning. Came in, grabbed food for lunch later, and walked out. No one was at the bakery counter. So I didn't get The Cookie, but the prepackaged white chocolate macadamia ones can also satisfy a sweet tooth. I moved onto the poke bar, the fresh fish and toppings were all on display but the white rice wasn't ready. So I grabbed the 4 piece spicy tuna avocado roll from the sushi section. Avocado was a bit overripe and had some spots, but not terribly old. Tuna was tasty though. Pretty content with my lunch but I like their other locations more. If I had to rank the ones I visited so far, #1Westwood, #2 Irvine Spectrum (closed), #3 Manhattan Beach, #4 Santa Barbara, #5 Santa Monica

Dear Bristol Farms Executives, I just wanted to drop you a quick line to tell you about Juana, Maria, and Vilma. They are your sushi chefs at the Bristol Farms location in Santa Monica. They offer excellent customer service! They are always happy and very helpful. I look forward to seeing them and placing an order. My favorite item is the Spicy Salmon and Avocado Roll. Delicious! I eat sushi all over this country, and these three women produce some of the best sushi anywhere! I strongly recommend Juana, Maria, and Vilma for any promotions that you have, including training other Bristol Farms employees on how to produce not only great customer service, but also an amazingly affordable product! They would make for great team managers! This Bristol Farms Sushi Department is always a great return on my investment. Matt B

Yelp, "based on my interests", has recommended Bristol Farms Santa Monica numerous times over the last few months, hm... So do I. In fact, it was my go-to when work brought me to Santa Monica on a regular basis. Alas, this location is no longer convenient with my schedule. Bristol Farms Santa Monica's real estate and inventory surpasses both Bristol Farms, Westwood (my daily walkable destination) https://www.yelp.com/biz/bristol-farms-westwood-los-angeles and Bristol Farms West Hollywood (previous home of Chasen's where Hollywood's celebs gathered) https://www.yelp.com/biz/bristol-farms-west-hollywood-3 Should you've nothing better to do, please peruse my previous reviews/tedious updates (Yelp check-in feature was not available then and I know that those who Yelp exclusively via phone won't be able to access my previous content via links above.). Thanks anyway! If like I do, you believe that food is medicine then ignore the price points to complete your grocery list with quality organic produce, proteins, baked goods, wine, spirits, cheese, gourmet products, sushi, prepared foods. (Buy household disposables - paper goods, detergent, etc. - elsewhere, cuz the markup is ridic, okay?) Whether you use a convenient self-checkout kiosk or a pleasant, professional cashier to ante up, do pay attention to your sales receipt. Way at the bottom you may be invited to participate in an online survey to receive either $3 off a $10 purchase or $5 off a $25 purchase. Discount to be utilized within 30 days. Either may be redeemed in tandem with the Senior Tuesday 10% discount (if you're 62 or older) or the UCLA student/faculty daily 10% savings (not sure if this is companywide or just at the Westwood store) on ALL purchases even greeting cards and Bristol Gardens floral offerings. So far this month, I've scored $16, yay! Sticking with 4, okay, 4.5 stars because, as I remember it way back in 2015, the parking lot was dicey.

Nice selection of cakes and flavors and they are tasty but both the carrot cake and chocolate cake were extremely heavy and too sweet. And I like sweet. Guests took a couple of bites and that's it.

The sushi is almost always hard and not so fresh. Expensive overpriced store With not much service. The fish section is way too overpriced. Whole Foods same fish much cheaper. Ambiance is ok

Following the incident, the management promptly reached out, took corrective action, and ensured the situation was properly addressed. I truly appreciate their efforts in making things right. Thank you!

After seeing the famous Bristol Farms cookie all over social media, I finally stopped by to try one. I ordered the chocolate walnut but the worker was super kind and offered me some sample pieces of the other two flavors as well, the regular chocolate chip and peanut butter. For $3.75 it's a solid cookie with good weight, full of dark chocolate chips, walnut chunks, and it has a crispy exterior with such a chewy interior. The peanut butter cookie was also excellent and chewy. The regular chocolate chip wasn't as good in my opinion but still a good cookie overall.

I've been coming here for a long time, but sadly over the years the service has deteriorated immensely! The hot food buffet is sometimes on at 11:15 sometimes at 11:35 and if you date to ask if the hot food is coming out today you get snarked at. Employees done seem to really care and so it seems neither does the management. Seriously? At these prices?

We stopped in just to grab a few cookies from the counter, but were completely ignored. The associate continued labeling bottles and didn't acknowledge us at all, even though we were standing there patiently waiting. After several moments with no acknowledgment, I finally said, "Hi, I'm sorry--are we supposed to wait until you're done to be helped?" The response was, "I'm almost done," said in a way that implied their task took priority over customers waiting at the counter. The interaction felt unprofessional and unnecessarily rude!!!!

This grocery store has a nice parking lot and a good selection of everything. The cookies are amazing! The bakery is so friendly and very helpful. Clean and warm ambiance overall.

Elias made a bad situation way better. I ordered a smoothie and the man helping me seemed bothered I ordered a new drink. Another woman behind me ordered way more and left much earlier. When I asked Elias was more than helpful and took over to make sure i got what I ordered. I probably will only be back once again. Because I don't spend money where I'm not valued as a customer

Came in this morning for a doughnut and coffee. I saw 2 people working behind the counter in the bakery. I waited 5 min. then I asked if they are currently working in this department. The Mexican lady rudely said "im making a juice right now". No "We will be right with you" or anything. The people look like they hate their job. I'd suggest hiring new staff for this department.

This is by far the best grocery store of all of West LA all of the employees here they're awesome from Denise to the manager Luis, Yolanda and Adele. if you're craving a sandwich, have it made by the infamous best sandwich maker Clay. When you shop here you're treated like family by all the employees. If you're craving orange chicken, Bristol Farms has the best. From their dry aged ribeyes, chicken salad, and decadent cookie .... This grocery provides the most options with the highest standards. This is also probably about the only grocery store right now that isn't experiencing an egg shortage. I really enjoy eating here. The ambience is really nice and there's also Wi-Fi.

I have been a loyal customer at this location for over 15 years. This has been my go-to spot, visiting once or twice a week to get inspired by the farm-fresh fruits and vegetables, along with the delightful selection of cheeses and wines. However, I've recently come to a difficult conclusion: I may need to stop coming here. First off, what happened to the neatly stacked crates outside the store by the entrance? The boxes are now almost blocking the entrance, making it look untidy. Additionally, the staff seems almost ineffective at times. On several occasions, I've been overcharged for items--sometimes even being charged twice for the same item or incorrectly for completely different products. To combat this, I've started purchasing bags and keeping a close eye on the monitor to cross-check my charges, which led to yet another issue. The clerks who are packing my groceries clearly haven't received adequate training. They often overpack the plastic bags, causing items to spill out and fall on the ground. There's no consideration for delicate items, like soft ripe grapes; they just toss in heavy containers, squishing the fruits. It's so frustrating. This is supposed to be a high-end market, and we expect proper care, but that seems to be lacking now. I think I might just head over to Trader Joe's on Wilshire. At least their staff is friendly, well-trained, and knows how to pack groceries properly. Sigh...

This store has good quality food and produce, however you should not trust their pricing!! I've been shopping there for more than a year and every other time I visit the store there is a discrepancy between the price that is posted next to the merchandise and the price you are charged at the register! Usually the price at the register is much higher. I started paying attention to the problem and despite my continuous complaints to the management of the store,it still happens. Today I was charged a higher price at the register again and when I called to complain to the manager, he said that he would talk to his staff and address the issue! I doubt anything good will come out of it! Whether they realize it or not, they are ripping off their customers.

I was shocked to see Bristol Farms allowing a two non-service dog inside the store. This isn't a café or park -- it's a grocery store where people buy fresh food! Allowing pets where food is sold and handled is completely unsanitary and violates basic health standards. What's worse, staff saw the dog and did nothing. It's irresponsible and shows a real lack of concern for customer safety and hygiene. I expect far better from a store that positions itself as upscale.

Good selection of produce. This and that meats and cheese! Always have high quality options to pick from.

There are many things I like about Bristol Farms. I don't mind paying a premium for quality food and a pleasant shopping experience. Something I dislike: The prices on the shelf is often different from the checkout price. Sale prices often ring up at regular prices, and I don't realize it until I get home. I know I could probably go back to the store to address it, but I really don't want to waste time being "that person" who complains about being overcharged $2.50 for some stupid yogurt. That would just be embarrassing, and it's not worth my time and energy to do that, but it is highly annoying. Something I really hate: That overzealous younger guy manning the self-checkout. He knows nothing about personal space. Not only does he stand within inches of customers while looking over their shoulder - I understand the point of that, and I'm okay with that, but he reaches his arm in front of my body and starts pushing buttons for me as I'm finishing up and entering my credit card information. I never ask for his help nor do I need it. It's as if he's rushing me through, but there is no one waiting behind me. I wish the store would train him to just be present for when someone needs the help, but for the LOVE OF F*CKING GOD, GIVE ME MY PERSONAL SPACE and DO NOT reach your hand in front of my body when I didn't even ask for your help.

Good morning, of 1-2-25 I went into the meat department to get me some ribeyes for special occasion best friend in town and saw these amazing dry aged ribeyes so I got 3 of them.. we grilled them up that night with some adult beverages and they came out amazing you cannot find steaks like this at a regular grocery store.. thank you Edgar and Nate for helping me with the ribeyes..

I always enjoy going to the Bristol Farms in Santa Monica. I live near Erewhon, Trader Joe's, Whole Foods and Bristol Farms and I have the best experience at this store. Produce variety is top notch and always abundant. The store is always clean and there are many helpful employees. Bakery selection is incredible. Lots of delicious prepared foods. Beautiful flowers on display. And there's usually a sale on a variety of interesting items. Shout out to all the cashiers who are so efficient and helpful. A special thanks to Denisse M who's always sharing different promos such as the upcoming Hatch Chili related events and other discounts. She is the best! Bristol Farms x Brat Summer!

It's really disappointing that such an expensive store has the filthiest parking lot in Santa Monica. The Management should dedicate a little bit of attention to emptying their own trash cash in front of the store. They're constantly overflowing with garbage. And the parking lot itself is treated like a public dump with no one taking care if it. Maybe the entitled who shop here feel they can just throw their trash anywhere but it sure is disgusting. Do better Bristol Farms and people of Santa Monica. Please.

Beautiful Ambiance, impeccable produce,huge variety of products. Custom baked goods, salads & sandwiches.

I love this store!! Always great deals in the meat and seafood departments.. I won't buy meat anywhere else because when I have it's always a disappointment!! Great produce.. It's always a pleasure to shop here!!Especially when you are lucky enough to have Adele as your helpful checker!! I always love to see her smiling face.. she completes my shopping trip!!

I probably go to the Bristol Farms and Westchester about twice a week and have turned a lot of people onto a market that has been forgotten by many. I had time to kill and so stopped by the Santa Monica location and brought with me a weekly special for spicy tuna rolls. They were out of spicy tuna rolls, but had about 10 fiesta tuna rolls. This is the exact same roll, but with cilantro on top. I thought that since they had such a large supply at the end of the night they would be happy to allow a substitution since my basis for shopping was to grab the rolls. I was denied. I get that the promotion said "no substitutions", but I was substituting for something that was going to be thrown out in a couple of hours and I was only willing to grab this roll so I didn't go home empty handed. Alfredo the manager denied me. I suppose his superiors will reward him for that, but I am going to take a long break from Bristol Farms. I shop this market to feel like I'm going to a local market. I don't want a canned responses. I want employees that feel they have some autonomy in a situation like that.

For years, this has been my very favorite market. It's in my extended hood, and I drop in even for small things, or a coffee and pastry. Alas, my last experience makes me wonder if even this shining icon is going downhill. I wanted some soup and hot takeout from the deli self-service counter, and have always been so happy with their choices. Not today. First, I stopped at the soup case near the cash registers. Matzo ball soup: absolutely the worst I have ever tasted in my life. I'm from L.A., I know good matzo ball soup. This tasted like the thinnest chicken broth with no salt and no flavor. The matzo ball was gooey and oily. There were barely any little carrot or celery pieces, and the noodles were almost paste. What the heck.....? The white clam chowder was o.k., but the creamy part tasted like they changed their recipe. It wasn't delicious, it was just.... there. More potato pieces than clams. Just not really creamy and delicious. For takeout, I got the turkey and mashed potatoes. The turkey didn't taste like it was cooked enough, the small amount of gravy just tasted like flour and water and the mashed potatoes were greasy. The staff seem very uninterested, which makes me think they aren't treated well. Well, I will continue going to my very favorite store, which is Gelson's, where I have never been disappointed, even during covid. Bye bye Bristol Farms. I guess we had a good run.

Stopped by this location for a quick bite. I surprised to see how big this location and how cultured their food was. Immediately I was in awe because the sushi section was up at front. They had a plethora of items to choose from, and all appeared to be of good quality. I chose a few things from their sushi bar, and wasn't disappointed. Even their crispy rice was crispy. The three stars is the lack of customer service. Not that I expect so much, but at least an acknowledgment. I was checking out, and the cashier totally ignored me because she was conversing with another person. The only interaction I received was, "do you want the receipt with you or the bag." I sort of felt discriminated in a way, but that was just me. This was my first Bristol farms location. I really liked their food. Hopefully other locations aren't like this or have self check out.

horrible customer service .Employees simply don't care, buy $200 of groceries and they ask you if you want a bag.

I'm giving bristol farms 5 stars for their beer and cookies!! Everything else and it being a grocery story as a whole, it's not bad. Prices are okay. The location is huge. But let's be honest, you come to Bristol farms for their famous cookie! It's massive and only a few bucks. It's easy to eat the whole thing in one sitting, but I wouldn't recommend you do that. My wife and I always walk over here when we're craving something sweet. And make sure you check out their beer. They have a pretty good selection for a grocery store. Free parking

The best spicy tuna I have ever tasted in town! Vilma did an amazing job! I will definitely be coming back soon.

The whole staff is friendly and helpful. Edgar at the butcher counter is the man. The store is clean and well stocked, not usually too crowded. My go to grocery store.

Came here on two occasions this weekend. Nate at the butcher counter gave us a really nice prime rib and removed the bones without us even asking. We also came once to pick up some mussels, but there was no one behind the fish counter at the time. Nate saw us anyway and helped us out. He made sure to pick out the healthiest live mussels that they had. Excellent service and very friendly.

Enjoyed the ambiance and vibes. Had great service from Kenna .. I was feeling blue .. her and the coffee brightened my day Definitely coming back, Rusty.

This place continues to disappoint me in terms of customer service at a high end grocery store. I had to return something and Chris working the register could not have been more unfriendly. He huffed and puffed after finishing ringing up the person in front of me and then acted completely annoyed throughout the whole interaction of returning my item as if I was thoroughly inconveniencing him. He also said "So you're not going to buy anything?" very condescending like. When I was done he apologized to the customers behind me for whatever reason and said it wasn't his fault. I get that he was the only one at the cash register but why take it out on the customers? I'm never coming to this location again.

Service from the men in the meat department was rxceptional. All the guys were nice,courteous, and very professional. A great experience at their meat sale. Luis Vasquez store manager is to be commended for this store and great staff. At checkout the cashier Denisse super nice and really helpfull

If you want to experience an amazing freshly made sandwich, find "Clay" in the deli department. They have freshly roasted turkey, pork, beef, bacon, etc. My current favorite is the tri-tip steak sandwich. No employee there, in my experience, has been able to match the skill Clay has to make the best sandwich.

Reviewing Bristol Farms simply for their food because that is what us Yelpies do best. Sushi 4/5 - the rice was a little thick for me but the quality of the fish and vegetables in the roll was very fresh! Poke 4/5 - large pieces of spicy salmon and tuna. You can customize how much of each you want. It's like a poke salad bar. Tomato soup 5/5 - this has to be one of the best tomato soups I've had from a grocery store! Try it!

Had to go out this way for an errand and found a treat. Had some delicious hot food and a salad. Fun to walk through the store.

Great quality and good customer service. The service was top nothed. Parking was easy.

I grew up in Pasadena and spent many hours and tons of money at that location. I come to this location often and I constantly find myself complaining to the management about their rotten food. The beyond sausage is kept in an area without sufficient refrigeration and the products have spoiled. I have complained three times and it is still on display...looking like sad cardboard links. Very disappointing for such a pricey place.

This gelato is insanely good. I grew up in Italy and can't believe it! Nancy Silverton's chef kiss!

recently had the pleasure of receiving assistance from Maya, a customer service lady at Bristol Farms, and I must say she was absolutely wonderful. From the moment I approached her with a question, she greeted me with a warm smile and a genuine willingness to help. Maya went above and beyond to ensure that my experience at Bristol Farms was a positive one. Not only did she provide me with the information I needed, but she also took the time to make sure I understood everything clearly. Her knowledge of the products and services offered at the store was impressive, and she was able to answer all of my questions with ease. But what truly stood out about Maya was her positivity and friendliness. She had a way of making me feel valued as a customer, and her enthusiasm was infectious. Interacting with her truly brightened my day and left me with a smile on my face. Overall, Maya's exceptional customer service skills made my shopping experience at Bristol Farms a memorable one. I am grateful for her assistance and would highly recommend her to anyone in need of help at the store. Thank you, Maya, for your kindness and dedication to your job. You truly are a shining example of excellent customer service.

Bristol Farms catering is very professional! I worked with Denise and she was so patient and kind! Thanksgiving dinner was done so well and delivered hot by Bristol Farm Deli ! I will definitely be using their service again and again ! Thank you for your service!

My husband and I frequent this location almost every week for dinner deli and salad bar items . Often items are out of stock but we try to get there very early in the late afternoon now to avoid the issue. Sometimes we are successful and sometimes not. Last night my husband went for salad fixings and made a big salad from the salad bar. The FRESH spinach and lettuce was completely wet and soggy. The mushrooms and chick peas - the same. This made everything else wet and soggy. Not good. Then be brought what was supposed to be a fresh baguette bread and it was hard and stale as can be when I unwrapped it and sliced it up. Very disappointing. This store really needs to up it's standards. It is really going downhill.

If you want one of the best sandwiches and services in Santa Monica, come visit Bristol Farms. Rene provides the freshest quality and the most amazing service out there. Thank you Rene. I will be back.

Bristol Farms is by far always the best place to stop anytime period. My favorite thing is the brisket & tri tip! Also it's amazing to see Jr. here at this location. He is kind and still remembers my custom sandwich I usually order! The employees make the experience and always bring a smile on my face. That's why I come Bristol Farms. Seeing a friendly face and grabbing a custom sandwich by the food bar. Thanks Jr. again

I shopped here yesterday and had the most wonderful experience with a cashier named Bryan. He is very tall and cannot be missed. Also his wonderful bagger Randall! They gave exceptional service and took the time and care to ring up and bag my groceries. They were efficient and overall excellent!! They are under a manager named Mike and I cannot tell enough people to shop there! Please promote, recognize and compensate Bryan and Randall for excellent service. This was for 1/28/25!!

Online fulfillment and delivery from this location is never accurate. The website will list items as being in stock and by the time I place an order only 1 item will be delivered. Bristol Farms is a "specialty" grocer - I shop here when I want specific items and brands. Whether it be food items, general beverages or wine - every order I place is significantly reduced and many times to 1 item (for which I am charged full delivery). I work in West Hollywood/Beverly Hills and the BH location is always fully stocked. It makes no sense to me that my orders are fulfilled from a Bristol Farms in Santa Monica 6.5 miles away when there is a location less than a mile from me. I have literally driven to the BH location and they have had everything in stock I ordered online and was told (after the fact) was not available. I am done - if you fix it - let me know because I love the store but I can't use it for my business.

Can anyone tell me why a whole, uncut pineapple costs $16.99 at Bristol Farms Santa Monica on February 27, 2023? I ended up going to Trader Joe's Santa Monica, & purchased a whole, uncut pineapple for $2.99. It's the same size as the one I saw at Bristol Farms.