Harbour Hotel Bristol

What a beautiful hotel. We couldn't fault it. The staff were all polite, friendly and helpful. The spa was beautiful, in the historic basement of the hotel. My wife had a spa treatment and said it was the best she'd ever had. Our room was upgraded without us requesting it, which was very much appreciated. The location is perfect for shopping, restaurants and night life. Highly recommend.

The atmosphere at the hotel is great the reception team is very accommodating. Alex was superb, honestly you have a real gem in her. We travel a lot and you don’t often come across someone so genuinely warm and friendly. The spa was a lovely bonus, easy to book and the breakfast service was excellent.

A well equipped modern room but I expected better - the hotel staff were dragging furniture very loudly at 2am after an event last night which woke me up! My room also had an old wood study door with a thin blind as opposed to a regular fire door which was strange and let loads of light in; plus the corridor smelled like an old pub🤨. The AC was buzzing really really loudly so I had to turn it off, the sheets smelled like bleach and the robe was so rough and tiny (needs replacing!). When I checked out, the staff didn't ask me how my stay was which I never experienced before - I guess they didn't care.

I stayed at this hotel for one night on a Thursday. My first-floor room overlooked the street and offered a pleasant view. The room itself was clean, spacious, and well-equipped with all necessary amenities. Health Suite Experience Unfortunately, the health suite was a significant disappointment and did not justify its cost. The hydro pool was out of order with no prior warning—this was particularly frustrating as it's a key facility. Additionally, I had to visit reception to request that they turn on the heat in both the steam room and sauna. For a facility with a dedicated receptionist, the service felt unprofessional and poorly managed. The focus seemed to be primarily on billing rather than ensuring guests received the advertised amenities. Breakfast The continental breakfast was priced extra at £12 per person but offered nothing exceptional. Radisson, located nearby, provides a superior breakfast experience at comparable pricing. Overall, I'm unlikely to return to this hotel. The pricing structure is inconsistent and frustrating—my suite cost £255 on Thursday night but would have been only £160 on Friday night for the same room as advertised on their official website. Combined with the disappointing health suite experience, I cannot recommend this hotel experience for the price Ive paid.

I was disappointed with my stay overall. We stayed for two nights and did not receive any turndown service, nor were we offered one. When paying over £150 per night, this is something to be expected as standard at a four-star hotel. After raising this complaint, I was told that turndown had been offered and declined, which is simply not true. This is frustrating to hear, as it feels unfair to be given incorrect information. Even if a room is occupied at the time, industry standard would be to return later once guests have left the room. We were also allocated an accessible room, which we hadn’t requested. While this wouldn’t normally be an issue, the bathroom had a significant drainage problem (something I’ve since seen mentioned in other reviews). Water pooled and flooded the bathroom floor, and without turndown service we had to mop up the water using our towels. This appears to be a maintenance issue that really needs addressing. Overall, the stay felt disappointing, particularly given the price point. That said, the spa was lovely and the bed was very comfortable, which were definite positives.

Amazing hotel in a fantastic location in the centre of Bristol. We had a large twin room, luxurious bed linen and very comfortable beds. We had complimentary gin, coffee pods, dressing gowns and lovely toiletries. The staff were all delightful. The continental breakfast was fresh and plentiful in the beautiful restaurant. We had an hour in the spa, which was in the vault of the old bank, very unique and luxurious. Throughly recommend

Hotel is really central and in a beautiful if quirky old bank building. Room was excellent - on a girls trip for Christmas shopping we had a delux twin and it was great - huge bathroom with two basins, huge shower and a separate bath. Breakfast was included on our rate and it was very nice. We were able to order cooked as well as continental options and both enjoyed the menu choices. Small gripe - we arrived at 2pm and stated checkin was 3pm. I asked if the hotel was busy that night and was told no quite quiet, however, our room was not yet serviced and avialable. If a hotel only has a few rooms let for the coming evening I would have thought it would be a good idea to do them first so arriving guests could be accommodated a little earlier if needed. The receptionist did text me once the room was ready which was a nice touch as we had gone out to explore Bristol, and they stored our bags at the beginning and end of our stay. We chose the hotel primarily because it had a pool and looked nice online. You have to book a one hour slot as the pool / jacuzzi area is v small. Spa is underground down some v steep steps so not good if you are less mobile (Don't think there was a lift) and the pool is in an old bank vault. Maximum two people in it at a time and you have to climb up steps then down a ladder to enter, again not good for any disabled or less mobile visitors. We were fine but if I had brought my elderly parents they would have been unable to use the spa facilities. We had a room overlooking Corn Street and on a Monday they started emptying bins at 5am so we were up earlier than planned! Not sure if this is only once a week, Tuesday morning was quieter. Overall a good experience for us and we would stay at the hotel again

Hotel interior was nice including rooms with quality furnishings and bed. Staff were good. Room was freezing. Not just for us but also our friends who stayed in another room. Felt like they had forgot the most important part of a hotel experience - comfort. Tried everything to get the thermostat to provide warm air but it was constantly cold. Must be a thing as we found a wall heater in the wardrobe. But that was too small to heat a large space.

This is some hotel! It's 2 former banks in a prominent spot on Corn Street, smack in the centre of Bristol. It's quite new and you can tell - the service is exceptional, the kind of exceptional you only get from somewhere that's still trying their hardest to impress, with none of the cynicism apparent in many other longer established luxury hotels. The architecture is awesome - externally it's stunning, a period building that oozes style. Inside has been decorated beautifully. It's a bit of a warren inside, I got lost on the way back from the gym, and ended up on my floor, but the opposite side. But it adds to the character. The rooms are gorgeous, big comfy beds, quirky chairs and classic touches. My bathroom was clean and modern, and very roomy. The aforementioned gym is well stocked with very modern equipment. A bit warm with no aircon that I could feel, but it's in one of the old bank vaults which weren't designed to be cool I guess! The spa looked amazing too - I didn't use it but was seriously tempted. The jacuzzi looked like bliss and the people in it at the time had beaming smiles, so I assume they were having a good time. Yet to try the cocktail bar or restaurant - if I do I'll update the review! Overall impressions are great, I'll absolutely be coming back here when I'm next down on business (or pleasure...)

Comfortable, central, large rooms good service. Downside: walking bags through busy street market on arrival, awkward lift access, no parking so distant multistory is only option. Restaurant is good-- better than cafeteria decor suggests.