Kitty P.
Google
I was disappointed with my stay overall. We stayed for two nights and did not receive any turndown service, nor were we offered one. When paying over £150 per night, this is something to be expected as standard at a four-star hotel.
After raising this complaint, I was told that turndown had been offered and declined, which is simply not true. This is frustrating to hear, as it feels unfair to be given incorrect information. Even if a room is occupied at the time, industry standard would be to return later once guests have left the room.
We were also allocated an accessible room, which we hadn’t requested. While this wouldn’t normally be an issue, the bathroom had a significant drainage problem (something I’ve since seen mentioned in other reviews). Water pooled and flooded the bathroom floor, and without turndown service we had to mop up the water using our towels. This appears to be a maintenance issue that really needs addressing.
Overall, the stay felt disappointing, particularly given the price point. That said, the spa was lovely and the bed was very comfortable, which were definite positives.