Bristol Panama, a Registry Collection Hotel

I stayed at the Bristol Panama for five nights across two visits, with friends. The rooms were comfortable, stylish, and very pleasant — but my experience with service was mixed. During my first stay, on New Year’s Eve, I encountered several delays. Despite the hotel bar not being very busy, service was slow — one food order was forgotten, and the receipt took an unusually long time to arrive. We also requested a bottle of champagne for the terrace of the hotel bar via room service at 11 PM — a special request, but one I expected to be handled seamlessly at a 5-star hotel. We had to ask two or three times before it was delivered — just 10 minutes before midnight. The next day, I asked for an additional laundry bag and the form to fill out for laundry service. It took two calls and a personal visit to reception to finally get what I needed — which was disappointing, especially given the level of service expected. During my second stay, the service was smooth and without issues — no room service was needed, so I didn’t experience any further problems. I want to acknowledge that the reception staff were consistently professional, courteous, and helpful throughout both visits. They handled all interactions with care and made a strong positive impression. While the room and staff were excellent, the inconsistencies in service during my first stay were a letdown — especially since the bar wasn’t busy. I hope the hotel takes this feedback seriously to improve overall.

I booked a stay at this hotel using the Hotels.com app and the ratings on Trip Advisor. I traveled to Panama for the sole purpose of getting away to a tropical climate during the Christmas holiday.||Booking the hotel was simple and I think I got a great deal for the price tag. I was able to reserve the hotel shuttle to pick me up from the airport and drop me to the hotel.||Upon arriving at the hotel, the service was mediocre. The doormen were ok, but the front desk help seemed too busy to check me in - I was the only person trying to check-in.||I immediately loved my room: comfy bed, big tub, and nice shower. I did find it odd that not too long after a member from the help team came to “check on” the mini bar. I found that odd, but I let her check it.||Breakfast was probably the best thing this girl has to offer. Correction: the Salsi Puedes restaurant is the best thing this hotel has to offer. ALL of the team members in the hotel restaurant were phenomenal. From the hostess to the servers, they made my experience a tad bit better.||The spa was ok, I’ve been to better. I think the price was ok for a 50 minute massage and 30 minute facial, but it wasn’t memorable.||The location of the hotel is one of the worst parts. It literally sits in between the business district and the “hood”. It’s semi-walkable, but I used uber to get to where the fun was (The Causeway, the malls, Casco Viejo, and Mercado De Mariscos).||Ultimately, I think the hotel staff (not including the Salsi Puedes team) struggled with having to cater to a Black woman. I felt it anytime I approached the front desk for help, when speaking with the front desk people at the spa, and some of the doormen.||I’d probably never return to Panama City, but if I do Bristol Panama would be my last resort.

Really excellent hotel with superior service. Great location between the national parks and Casco Viejo. The rooms are luxurious and comfortable. We had an executive room with a kitchen and laundry. It would be really easy for the hotel to stock a single laundry pod and some essentials for washing dishes since the local stores require you to buy larger quantities. The restaurant and bar on site are fabulous. It’s the best breakfast I’ve ever had while traveling. I’ll happily stay here again.

Really clean and welcoming rooms with spacious bathrooms featuring a full tub, shower, and a private toilet area. The rooms are exceptionally quiet, and the elevators are efficient. The breakfast offers a good variety of hot and cold options, and the coffee is tasty. The hotel is located in the Financial District, which is not very touristy. It's a good choice if you prefer a quieter area and are comfortable using ride-sharing services like Uber, as the area is not as walkable as the city center.

Bristol Panama is a local boutique hotel. Here are the pros and cons of our stay: Pros: Spacious Accommodations: The Tower Suite was very large and provided plenty of room to relax. Comfort: The bed was exceptionally comfortable. Dining: We enjoyed a great complimentary breakfast every morning. Cons: Location & Traffic: The hotel is a bit far from Casco Viejo. While it’s an easy Uber ride in theory, the traffic can be quite heavy during the holidays, which makes the trip much longer than expected. Language Barrier: Some of the staff have limited English, which can make communication a bit challenging at times.

Really clean and welcoming room. The bathroom was huge, full tub and shower and private toilet area. Room was super quiet, and elevators were prompt. Breakfast was really nice, variety of food items, hot and cold options, and coffee was tasty. I'd recommend. Note - the location is in the Financial area and not very touristy. This is a plus for us, but if you want to be in the center of and much more walkable then maybe select somewhere else. We used Ubers everywhere and were glad not to be where are traffic and congestion was.

We stayed at this hotel as a couple and had a very pleasant experience. The atmosphere is calm and relaxing, perfect for resting and disconnecting. The location is very convenient, close to everything and easy to access.||The room was clean, comfortable, and well equipped. The staff was very friendly and always willing to help. Overall, the value for money is very good.||Without a doubt, it is a place we recommend for couples looking for comfort, tranquility, and an enjoyable stay.

Overall highly recommend this hotel. The staff are amazingly courteous and helpful. The spa is great! The location is central. The rooms will not disappoint nor will breakfast. I thoroughly enjoyed my stay. Would definitely book again if I returned to the city.