Margo R.
Yelp
The hotel was lovely and staff were attentive. Our stay was rather pricey, but we expected the room charges. We did not expect to pay an additional $40 per person to use the pool and spa area, however, but our major issue was with the laundry. We advise NOT using the hotel laundry. We didn't see a price list, although we may have missed it at the bottom of the closet, nor did we know that we would be charged twice the amount for an express wash. We dropped off what would constitute two loads, if we were doing this laundry at home, in the early afternoon the day before our 12:30 departure. The laundry consisted mostly of socks, underwear, one dress shirt and some t-shirts, two pair of pants- no fancy suits or dresses, just every day items for us (grandparents in our late 70's and our young grandchildren). No one at the desk informed us that this request would cost almost TWO THOUSAND U.S. DOLLARS! The staff adjusted the bill to exclude the express charges, but it was still almost ONE THOUSAND DOLLARS, which equalled considerably more than the value of the items laundered. When I contacted the management about this situation, they were polite and expressed regret, but said we should have known about the costs. This may be true, but when my husband presented the laundry bag, nothing was itemized and no estimate was given. It would have been helpful if the desk employees had helped us with this. We learned a lesson that we will always remember which is to ask ahead of time, but my husband, who was trying to help us get things organized felt humiliated by this experience. It was not the way we want to remember Norway.
