Lucy M.
Yelp
I had perhaps one of the most off-putting customer service experiences of my life here last week.
My sister and I were waiting to be seated for dinner at Esperanto, right next door to Brix, and my sister decided to duck into Brix to pick up a bottle of wine for later while I held our place. Fast forward 10-15 minutes later, she returns empty handed. I was seriously hankering for a glass of wine, and demanded an explanation. Her response - the woman working there was so rude and unhelpful that she refused to stick around any longer to buy something.
I, of course, assumed she was being ridiculous, and walked off to Brix to see for myself. I walked in past 2 couple who were sampling wine/checking out at the counter and stood in front of the refridgerator. The first thing I noticed was that maybe 1 or 2 bottles had prices on them, but nothing else was labelled. Hmmm....
After a few minutes, the salesperson (owner?) emerged from the back and I tried to catch her attention.
She started to walk past me, but noticed my stare and asked, "Do you need any help?" I said "Yes, I do...", waiting for her to perhaps stop or ask what I was looking for. Instead, she walked right on past me, up to the counter, and proceeded to spend at least 10 minutes chatting away with the couples there.
I stood there the whole time staring in her direction, clearly waiting for the assistance she just offered, but she didn't even glance in my direction again. She seemed to be "ringing up" one of their purchases while gabbing away, but I don't even think she got to taking money from them. Normally I would just help myself in this situation, but there were no prices on any of the bottles! Finally I was so irritated, I walked out without saying a word.
Needless to say, I wont be returning to this store.