Adilson M.
Yelp
Avoid Brixton Cycles: Unacceptable Service and Rude Staff
Dear Potential Customers,
I am writing to share my extreme frustration and disappointment with the service I received from Brixton Cycles. I brought my bike in for a repair that was promised to be completed within 2 to 5 days. However, it has now been over 9 days, and every time I call for an update, I am told the bike is not ready, but they will look at it right now. This has been the case for the past 4 days, causing me significant inconvenience and additional commuting costs.
This is the second time I have used Brixton Cycles services, and both times the service has been delayed and mishandled. On this occasion, I called around 18:40 to inquire if my bike was ready. A woman informed me that it was not, but she could look at it. I expressed my frustration and asked how this could be, as every time I call, I get the same response. She then started saying she is not responsible for her colleagues' work and will not take accountability for their failures. She repeatedly talked over me, preventing me from explaining that I needed the bike ready before my holiday, which now forces me to rent a bike, incurring additional costs.
The lack of responsibility and basic customer service skills displayed by the staff at Brixton Cycles is unacceptable. I cannot understand how a company allows such disorganized and dysfunctional behavior to persist. The employee's refusal to take any form of accountability and her disrespectful attitude reflect poorly on the business.
As a customer, I am understandably furious. Not only have I been lied to repeatedly, but I have also been disrespected and ignored. To make matters worse, when I tried to explain my situation, the call was transferred to another employee who also talked over me and eventually hung up on me. When I rushed to the store, there was no one available to address my concerns.
This level of service is beyond unacceptable. I have worked in customer service for 5 years, and I am appalled at the way I was treated. It is evident that the team at Brixton Cycles lacks basic customer service skills and manners. Such behavior should not be tolerated, and it is clear that there are significant issues within the company's culture and operations.
I will never again take my bike to Brixton Cycles or advise any of my friends and family to use their services. It is incredible that this generation of young people has no social or professional skills to deal with customers, especially when customers have every right to be angry.
I demand a resolution to this situation. I expect my bike to be repaired immediately. I don't even want any compensation for the additional costs I have incurred, nor a formal apology for the rude and unprofessional behavior of the staff because it is clear that Brixton Cycles allows this as part of its company culture. If these issues are not addressed promptly, I will have no choice but to take further action, including sharing my experience on social media and review platforms.
I hope this review helps others make an informed decision and avoid the frustrations I have experienced with Brixton Cycles.
Sincerely,
Adilson Mendes