Broken English Jewelry

Very long overdue review for Broken English. I have been coming here for years and I am still blown away by the stunning jewelry and the customer service I receive from Lauren. She is so lovely and she always helps order the pieces that I'm looking for if they don't have them in stock. Lauren is unbelievably patient when I'm struggling to make a decision in store and never ever pushes to make a sale. I feel so lucky to have such a great contact when I'm looking for something special! The store and Lauren are truly the best.

I’ve been a customer of Broken English for almost four years, first in Brentwood and now in NY (as I’ve moved to the east coast). The team is very helpful, and they have such a beautiful and unique collection. The boutique is also so beautiful, and it’s so fun to try on pieces there. While a clasp on my necklace did break, the team was very helpful in getting this fixed for me.

I can’t say enough good things about my experience with Lauren and Broken English. Not only did the pendant far exceed my expectations. Her communication and service was wonderful. On top of that she rushed the special order product so I could have it for a long trip. Would highly recommend and would absolutely shop here again!

The earrings we purchased were painful to wear. When we attempted to return them (a few days after the 14 day return window) for store credit, they refused the return. Inquiries to their leadership went unanswered.

Echo the below review, terrible customer experience. Bought three pieces of jewellery, Anna M who is their customer service manager (the only person working there) was terrible and unhelpful - refused to help me with my jewellery that were tarnishing and falling apartment after barely a month. I can't believe this company exists.

HORRIBLE SERVICE, cheap jewelry and RACIST STAFF. SMELLY STORE. Stay away! The owner and my ex employer threatened me after I posted a bad review for this jewelry store several months ago right here on Yelp, that’s the only thing you need to know about the integrity of this “company”

With Fragments now shuttered, Broken English is THE place to go for artisan made high karat gold jewelry. Prices are high, but you will find unusual pieces with a high degree of craftsmanship not found elsewhere. This is perhaps the best jewelry store on the planet, all tucked into a tiny location. Jewelry made and sold the old fashioned way.

My first impression of this little shop is that it has a certain unique charm to it. I've been to a couple of jewelry stores in my time, but this one feels noticeably different from the moment you step through it's doors. The jewelers (Graciela in particular) were friendly, engaging and very knowledgeable about the wide variety of products in their store. Both were extremely helpful when it came to showing my friend and I several pieces that we had seen online. One of the pieces that caught my attention was a gold ring with a sleek cheetah design that I fell in love with immediately. If love at first sight was appropriate for jewelry. I wouldn't hesitate to use it to describe this piece. It's a Iosselliani cheetah head ring (18K gold-plated silver). Appearance wise, it's an instant eye-catcher, and it's undoubtedly going to be a conversation starter once I slip it on my finger. If I simply described the ring as gorgeous, it would be an understatement of blasphemous proportions. My friend tried on a few different rings that intrigued her. She liked the 'feel' of the Gobi Brass ring the most overall and told me she was considering coming back on our next visit to purchase it. It's definitely a place worth visiting if you're in the area. I initially discovered this boutique thanks to Genevieve Padalecki (a very talented actress and blogger who has a soft spot for this particular jeweler). Genevieve is a big fan of the bold gold jewelry in this shop and after seeing this enchanting little treasure trove for myself. I can honestly see why it was on her list of top shopping boutiques to visit in New York.