Jenny L.
Yelp
I've been a patron of Brooklynn Heights since they opened. Because for the longest time we didn't have many options to choose from as far as places to eat or pick food up nearby I have tolerated the hit and miss quality of the food. Happy hour is always busy because must of the options are frozen/fried choices, lasagna is assembled individually after ordering so the flavors don't have the opportunity to melt and blend into each other~your not getting a big slice of lasagna cut from a large batch that has been carefully made like homemade lasagna. And the last time I was there I called my order in to the hostess answering the phone, she repeated it back to me incorrectly so I repeated it again, and then asked her to repeat it back to me again twice, and all seemed well. When I picked the order up they gave me someone else's food, and when they finally found my order the owner came out to chastise me about the difference between their cheese blend and fresh mozzarella, which cost more, and was the ingredient that I didn't want. He offered to refund me $.50. The fresh mozzarella on a large pizza is like $3.00 on a large pizza and I requested double shredded cheese, which is the cheese that comes on the pizza standard. On a Friday night at 7:30 he said he would have the kitchen make another pizza it would just take 5 minutes, and that scared me as I didn't want a pizza thrown together. The owner/manager argued with me about the pizza and the WAY I said "extra shredded cheese please-I do not want the fresh mozzarella, the pizza is not for me and my family prefers the shredded cheese", and because I asked for extra cheese they put the fresh mozzarella on it anyway, even though I didn't ask for it, and specifically asked them NOT to put fresh mozzarella cheese on it. I'm now 25 minutes into waiting for them to give me the pizza and stop arguing with me over requesting shredded cheese, instead of saying something like "I'm sorry for the confusion.....". I explained that I had groceries in the car and I would take the pizza the way it was because I didn't have time to wait for another one. When I got home my mom was so happy to have food, the disappointment on her face was such a let down when she showed me the bottom of the pizza was completely burned. This pizza was a $60 over cooked and burned pizza with the wrong ingredients on it. The lasagna was the worst they have ever made. There are waaaaayyyy too many Italian restaurants in the area like Salerno or Bella Sera to get good, fresh food, pasta, appetizers that aren't frozen and pizza made correctly without being burned for me to go through the aggravation I had just endured from a restaurant that I've spent thousands and thousands of dollars eating sub par food at. My advice....dine in or order take out at your own risk, and consider other restaurants before you waste your money. Thanks but no thanks. I won't be back for what felt like a beating for terrible food. If you want to dine at a restaurant and have conversation with your friends and family, avoid happy hour, and sports games as the tv's are so loud you can't hear anything anyone is saying at your table which is why I placed my order to go.