K B.
Google
My first experience was 7/3/22, and it was amazing. Food and customer service were top-notch. I ordered the chicken and waffles, and my sister had shrimp with grits. The food was so good we requested to thank the chef who, unbeknownst to us, was the owner as well. Fast forward to 11/12/22, I decided to patron this establishment again and was shocked to see how things changed for the worse. Upon entering, we were told to sit ourselves. We sat at the only table available, which had syrup and ketchup residue on it. When our waitress came, I informed her of this and was met with an attitude. Silly of me to think proper and safe dining etiquette included cleaned and sanitized tables after each use. I again ordered the chicken and waffles, and my Bf ordered the strawberry waffles with sausage and eggs. I was excited the food came out quickly but immediately found out why. MY waffles were hard and cold, and the chicken was overly salty and unedible(I actually spit it out into a napkin. The menu currently has a picture of fresh strawberries on the waffles but came out with a strawberry sauce instead and was also hard and cold. Hungry, he reluctantly ate his food, but I couldn't eat mine. After delivering our food, the waitress never came back, so I brought my plate to the register to inform her and was told to take the plate back to my seat and wait for her. When she finally came back to our table, she unapologetically collected the plate and said the chicken would be taken off the bill and because I ate 1/4 of the cold and hard waffle I had to pay for it. At this point, I realized the class of person I was dealing with and knew I would never patronize this establishment again. To make things worse, we overheard her talking about me in the back kitchen area, saying and I quote, " No one else complained about the chicken, but she's complaining." Very disappointing and unfortunate experience and from my own black and brown people. As a people and community ( I live 2 blocks away), we expect support from our own, but at what cost? I don't advise anyone to spend their hard earned money at this restaurant. It's not worth the lost time, horrendous customer service, or potential risk of high blood pressure from the gross unedible chicken.