Brooklyn L.
Google
Disrespectful and Insensitive Experience at Homeslice on 4th Avenue
My family and I visited this Homeslice location because we’re regular customers at the Vanderbilt spot, which we’ve always loved. Unfortunately, our experience here was very disappointing.
The employee at the register, Ross, was polite at first, but as soon as the manager left, his attitude completely changed. My 4-year-old son — who has sensory and special needs — was simply excited about his pizza. I had already reminded him to use a quiet voice, but Ross suddenly “shh’d” him harshly. At first, I honestly thought Ross was being playful, but then he started yelling, saying, “This is not a galley!” — directly at my child.
I calmly reminded him that my son is only four and just excited, but Ross didn’t apologize or show any understanding. It wasn’t until I asked for his name and requested to speak to a manager that he quickly said, “sorry,” then immediately repeated, “Yes, this is not a galley,” as if to justify his behavior. I stayed respectful throughout, but he was defensive, and another employee — who had already been rude to other customers — tried to excuse his actions by saying my son’s excitement was “disrupting them from hearing orders.” Meanwhile, groups of high school students were talking and laughing nearby without issue.
This experience showed a complete lack of empathy and professionalism, especially toward a young child with special needs. As loyal customers, we expected kindness and understanding — not hostility. I hope management at this location takes this seriously and provides better training on how to treat all families with patience, respect, and compassion.