Steven L.
Yelp
Boy, oh boy, in reading the other reviews, I too, wonder if everyone is rating the same place. I really enjoyed my experience and I will tell you ALL about it, including an unusual problem they resolved.
First, the food, then the service, atmosphere and problem resolution.
My burger was just fine. It was the American version, cooked as advertised with just the right amount of seasoning. One point I did not see in other reviews is that this is local beef, from about an hour drive to the Clarksville area. And yes, I could tell the taste was different. All the toppings were well balanced. A key for me is the bun. It needs to be tasty as well as hold the thing together. This bun did it.
Since I was driving for Uber, I did not take advantage of the beers or signature cocktails, but both seemed intriqu
Cole slaw was wonderful It is apparently their own recipe, had the right amount of tang and a nice spice sprinkle on top.
Parking is the biggest ambiance problem. All the restaurants on this part of town have the same issue. I was there on a Saturday afternoon and was directed to park next door. No problem.
As for crowd size, the place was buzzing early afternoon. No one was sitting on the outdoor area, and there were only two vacant tables inside. Everyone was having a good time and I loved the music being played.
Servers were a bit short, but they were focused on getting your food, getting it fast, and getting it right. Even though rushed, my server did check in often to make sure I was satisfied.
Now for the comic incident. Opening my straw for the iced tea, I noticed it was wet. Hmmm. Maybe they did not wipe down the table. No big deal. Then, I noticed my elbow was wet, and the level of the tea was an inch and a half lower, but I did not drink any. The plastic drink cup was leaking! It leaked so much, it spilled on the floor. Staff was super efficient in getting me relocated with a new drink, and mopping up the mess.
Well, my experience was very good. As for those of you who rated then with only one star, I'd say you should give them another chance.
Patrons, do not let the negative ratings scare you away. Give them a try to make up your own mind. In reading the reviews, I find no pattern that would indicate the store had a bad spell due to lack of beef, a new cook, or new servers. That level of inconsistency is hard to explain.
While I hesitate to say this, I will be courageous. I'm not belittling those who gave a poor review. If that is honestly your experience, thank you for your input. However, it is known in the restaurant business that some people give poor ratings that may have flaws in them. One flaw is that if one thing goes wrong, the rater trashes the place. This is called the reverse halo effect. (Because my table was dirty, the meat sucked, the servers were mean and my food was cold.) While I hope this not the case here with ANY review, it is known that reviewers with sabotage a store via the review to make another restaurant rate higher.
So. There. You. Go.