Kwabena L.
Yelp
You won't have judge this review by the stars! I've waited to post this one, I'm trying a new policy - if you aren't good enough to visit twice, you may not be worth writing about! I've visited Brown Bag Seafood three times, and the third time was a charm. On this occasion it was for lunch, on a beautiful sunshiny day in Chicago (the temperature dropped 20 degrees that evening). Inside there were only a few patrons, as I approached the counter to order, I was kindly greeted by a young Sister at the register. After the warm greeting, at my request she thoroughly explained the available menu items. The pleasantry made me focus on the high level of communication between the workers (all young, all Black), and how they extended this to all the customers
that followed me. I chose to sit outside under the cloudless sky. The waiter informed me to take a table number and that my meal would be out soon. Seated on a bench, under an umbrella sufficiently blocking the bright Sun, I watched a few pigeons searching for food, and experienced the irritating sounds of the city (yeah, I intelligently set under an above ground subway path - duh!) - within five minutes my food arrived. It didn't just arrive, the customer service exhibited indoors was extended to the outdoor seating too. The young man (waiter, Black, appeared to be under 25) gave me my order and said "enjoy your meal and let me know if you need anything." I immediately told him I left my drink inside, he swiftly retrieve it and gave it to me. Upon finishing my meal, I returned inside and asked a third server if I could get another tea. She walked me over to the cups, and gave me a top and straw. After this experience, I asked if the manager was available? A Sister maybe in her late 30's (you know it's hard to tell our age) came out and introduced herself; I went on to complement her staff's customer service and personalism. In return, she asked me to say a good word about them on social media. I must add, she didn't in anyway seem surprised by her staffs acumen (little word, big meaning). Most impressively, this experience has been consistent each time I've visited. I almost forgot this is a restaurant review and I have to say something about the food - scrumptious - I'll say less and allow the photos to speak for me. In final, I suggest you seriously consider "brown bagging" your next meal at this Chitown seafood restaurant.