Danae F.
Google
I want to start by saying if I could give this place 0 stars, I would. But I can’t, so 1 star will have to do. I recently heard good things about this place, and I do see good reviews on here, so I am curious as to what happened tonight that has gone differently for others.
I placed my order via phone, and went to pick it up. When my girlfriend and I asked for the food, we asked if there was sauce with it, to which both hosts adamantly reassured that there was, and with a friendly attitude said that if there was not, just to come right back. My problem is not with them, but whoever is in the kitchen, and running the show. Your expo person shouldn’t be missing something as basic as sauce. But, to my dismay, none of the boxes included sauce. So of course, I came back in. When I inquired with the hosts about what kind of sauce you serve, neither seemed to know, and they just pulled them all up on the POS and turned the screen for me. At this point, level of service was NOT high. But, I persisted. I chose several sauces and asked if they serve lemonade, as my gf wanted one. Once again, neither host seemed to know the answer. It concerns me that this basic knowledge escapes them, and I again blame whoever is in charge.
I asked to speak to the manager. I think she suspected what was coming. I explained the situation to her, including my confusion at the lack of basic knowledge of the hosts. They are the first people your guests see! She did not take accountability at all, and rather said that she would give them another menu test. I told her they needed more support from her.
On to the food. What I ordered? Pulled pork and chicken, with mashed potatoes, Mac and cheese, beans, and a Ceasar salad as the sides. I need to express than this food was edible, but not much more than that. Dry, barely warm, and more than likely pulled from a tray sitting under a warming lamp somewhere. The Mac and cheese had Kraft cheese shreds on top, not even melted!
Do not come here. You will find it underwhelming and not worth the cost. And if you do come here, I hope it’s better when you do.