Amy C.
Yelp
My first time here and I was was enjoying myself until my server ruined it. It's a Friday night so everyone's out and my friends and I've never been to Jug before, only to Charley's. We decided to give it a chance. The moment we got inside, it was pretty packed, not surprising. We then found a booth.
The moment we were seated, our server came up and asked us if we were ready. But since it was it first time, we needed extra time. We took awhile to decide but she never came to check on us. The service was pretty bad since it was super busy. We ended up stopping another server to take out order. Although he was busy waiting on his tables, he was happy enough and took the time to take out order.
Once he took our order, we waiting 5 minutes and or server finally came to us. She asked us what we wanted and told her another server took our order so we told her our food order. She left quickly.
Everything was going great. Everyone had their food and drinks. The drinks were delicious and we had a lot. The food was also amazing and came out at a reasonable time. However, service was pretty slow even when there were less customers. The guy who took our drink orders was always walking around and making himself available to his customers, however our server was never to be found. The moment we didn't need anything, she came to check up on us every 5 minutes even though we were still eating and drinking.
When we were ready to leave, we tried to flag down our server. We looked around and saw her flirting with another customer by the bar. We had to talk to two different servers to finally get her to wait on us. We asked to split the bill and we only told her part of the splitting and left. She came back with incorrect orders. She left before we could say anything. She also added 20% gratuity. At first my friends and I were confused because it's normally added when it's 6+ people. So we tried to get our server to come back to us to let her know about our bill issues.
Again, it took 2 workers to flag her down. When she was taking awhile to come to us, we asked the server who took our drink orders if 5 people constituted as "larger groups" in which our server explained to us "on Friday nights, people haven't been tipping well, so we've been adding gratuity to larger groups". He told us we shouldn't have gotten charged so he told her. She came back to our table with an attitude and said "we normally do add 20% gratuity on Friday nights for large groups but if you guys don't think I deserve 20%, then don't tip me that much". What that, she left. Although she was never attentive to our table and all of us understand it's hard to tend tables when it's busy, however, if she believes she deserves 20%, she should have shown it. The server that served us in the beginning was definitely way more helpful than she was. I ended up tipping both of them. If she did a better job, she definitely would've deserved a better tip.
I can't believe what was such an amazing experience became such a terrible experience. It's going to be awhile before my friends and I plan on going back. She was definitely rude.
**i didn't want to put her name since it's private information. However I will never forget her name.