Brown Sugar Bakery/Veteran Roasters

Iced latte to support more a more local brand. Standard coffee and experience but love the veteran owners and signage.

A matcha late is served sweet. This woman gave me the most disgusting tasting unsweetened matcha latte I’ve ever had and then had the double audacity to tell me it’s extra to sweeten it. I would super love my money back. I didn’t even take the drink.

Veteran Roasters and Brown Sugar Bakery are apparently two businesses local to Chicago. Their combined kiosk serves typical coffee shop fare in the small food court by the K gates in ORD Terminal 3. This food court was quiet and not busy compared to the other food court that I walked by in Terminal 3, but that could've just been because it was early. The service here was excellent for an airport food court. There was just one cashier/barista, but she was pleasant and efficient. The line moved quickly. I wanted to try their "matcha elaichi" drink, but they were out of the elaichi. I had assumed this was a combination of matcha and chai, but saw someone else get a chai latte, so I guess the elaichi is a different flavouring. I decided to just get a chai latte. The chai was had a slightly artificial taste. I think it was better than Starbucks chai (definitely less sweet) but I still didn't really care for it. I had been planning to get just the drink, but the muffins looked good, so I got a banana nut muffin too. I liked the muffin, it was fluffy and not too oily or sweet. Tasted fresh. Despite the letdown with the drink, I was happy with muffin, and relieved to have such a pleasant experience with the service. I would try this place again if I was in ORD, but order a different drink. I’m not really a grilled cheese person, but the grilled cheese on Texas toast that I saw in the display looked kind of tempting too.

I'm a veteran so wanted to give this a shot. Disappointed! Ordered double espresso and barely any in the cup. When I asked if this was a double she said yes but than asked if I wanted more and poured more from a cup on the machine??? 😲

Disgusting matcha. Was not mixed well tasted very grainy.

It's a high quality matcha. If you don't specify, it comes unsweetened as a heads up. Next time, I would get it with vanilla syrup, but you can tell they use matcha of a good quality.

A friend told me about the BSB located at O'Hara. I promised him that I would bring him a treat from the bakery. I purchased a grill cheese with bacon. When I got to my gate I unwrapped my sandwich and the bacon was uncooked. I had to wait until I got home and popped the bacon in the microwave. I also purchased some treats as I promised my friend. At twelve dollars each, they were not as fresh as I hoped. I'm not going to give up on BSB. I hope to try the 75th street location. If my experience is even remotely close to the one at O'Hara, I will not give this business another cent of my hard earned money. Oh, and please have more than one person working. Thank you

Came here to make the same complaint I see from 7 months ago - frozen bacon in the sandwich. I got a mocha, it tastes like pumpkin spiced water. Nice people working, but don’t eat here.

I feel better about my mediocre espresso served in an inappropriately large disposable paper cup with an unnecessary plastic lid because they said 50% of the profit goes to a veterans program. There's worse more expensive corporate coffee nearby, so I prefer the karma here.

I love coffee for a cause and it doesn't get any better than supporting our Veterans. On a layover at Chicago O'Hare, I stumbled upon this place and so glad I did! They provide jobs to veterans, helping them get back on their feet. Coffee was delicious and reasonably priced. Service was friendly and fast. They have a variety of espresso drinks and baked goods partnering with another company to provide - in this case it was Brown Sugar bakery. I didn't happen to try the baked goods, but they looked phenomenal. To all who serve there and have served in armed forces, thank you for your service!

Veteran Roasters and Brown Sugar Bakery are apparently two businesses local to Chicago. Their combined kiosk serves typical coffee shop fare in the small food court by the K gates in ORD Terminal 3. This food court was quiet and not busy compared to the other food court that I walked by in Terminal 3, but that could've just been because it was early. The service here was excellent for an airport food court. There was just one cashier/barista, but she was pleasant and efficient. The line moved quickly. I wanted to try their "matcha elaichi" drink, but they were out of the elaichi. I had assumed this was a combination of matcha and chai, but saw someone else get a chai latte, so I guess the elaichi is a different flavouring. I decided to just get a chai latte. The chai had a slightly artificial taste. Definitely not the worst I've had but I didn't really care for it. I had been planning to get just the drink, but the muffins looked good, so I got a banana nut muffin too. I liked the muffin, it was fluffy and not too oily or sweet. Tasted fresh. Despite the letdown with the drink, I was happy with muffin, and relieved to have such a pleasant experience with the service. I would try this place again if I was in ORD, but order a different drink.

I love the cause so I gave them an extra star for that ...I love how efficient they are however, my Café Au Lait tasted like dishwater ...disappointed, no time to go to Starbucks