Bruegger's Bagels

Let me just say I am a returning Bostonian due to a medical emergency my son is currently going through. I'm also a Dunkin Queen. I'm going to have to become a Bruegger's Queen now. They have NY style bagels! Their everything bagels are in a word AWESOME. The coffee is tasty. They also have a Monday Bagel Bundle, among other incentives. But you've got to come in for the Sublime Customer Service. There's a Mr. Stanley who (I'm unsure of his official title), but he took the time on a busy Monday to ensure my bundle was prepared properly and to my satisfaction. Ms. Karisa took the time to assist me with the Bruegger App. I downloaded it last week but had not explored it. The patience, courtesy, knowledge, and all-around people skills from the cashier (Andrew) to the rest of the staff working efficiently and effectively to make the running of this establishment run like clockwork was refreshing I have determined that I will be returning at least twice monthly, especially on Mondays;-)

Today was the last straw. One of the worst bagels I’ve ever had. Incredibly hard—enormous air bubble. Also, burned. Nearly inedible, i threw half of it away. Extremely nice staff, and I may come back, but consistently burns bagels and the quality just isn’t there.

I really wanted this to be a great bagel sandwich. It was extremely average. The place was clean inside, and the staff were very friendly. It was just a matter of an average bagel with an average egg and sausage. I won’t go back.

Really unimpressed by the bagels they tasted like plain cardboard. I asked for it double toasted and it felt like it was completely untoasted on the inside with just the slightest char on some of the sprinkled herbs on the exterior. We didn’t finish our breakfast. Would not go back.

Great place with great prices. Bagels are super great. Coffee is decent, but you do not have to expect anything else from coffee in places like that. Recommended combo: poppy bagel with smoked salmon and everything + french vanilla coffee with milk and blueberry muffin. That’s just enough for a great meal. Give this place a try, you won’t regret.

I'm sorry but if you are gonna be a restaurant that specializes in bagels then provide a decent and FRESH bagel. The only part I'm happy with was the fact that I used a Brueggers gift card and didn't have to waste my own money. Got a BLT on a plain bagel. The bagel was stale the lettuce was wilted the tomatoe was fine. Bagel World on the Northshore should teach Brueggers how to make a bagel/sandwich.

Quick and nice service. The bagels were not bad but they weren’t great either.

They forgot to add cream cheese to our orders and the coffee was like flavored water. I’m normally not very picky but it looks like they’re incredibly unstaffed and incorrectly making orders. The coffee quality leave a lot to be desired as well.

Let me just say I am a returning Bostonian due to a medical emergency my son is currently going through. I'm also a Dunkin Queen. I'm going to have to become a Bruegger's Queen now. They have NY style bagels! Their everything bagels are in a word AWESOME. They also have a Monday Bagel Bundle, among other incentives. But you've got to come in for the Sublime Customer Service. There's a Mr. Stanley who (I'm unsure of his official title), but he took the time on a busy Monday to ensure my bundle was prepared properly and to my satisfaction. Ms. Karisa took the time to assist me with the Bruegger App. I downloaded it last week but had not explored it. The patience, courtesy, knowledge, and all-around people skills from the cashier (Andrew) to the rest of the staff working efficiently and effectively to make the running of this establishment run like clockwork was refreshing. I have determined that I will be returning at least twice monthly, especially on Mondays;-)

I don't understand why they changed who they were a year ago but this is now consistently the most disappointing thing I've ever had in my mouth and I was a comphet lesbian for a few years. I can't express how much I recommend you do not come here. I used to be their biggest fan so this is painful but not only have they artificially bottlenecked the line by switching the order of ordering/making the bagels but they have become so skimpy. How do you, with pride, give me this? Bagel making is a basic job I don't expect them to be surgeons but I do expect....cream cheese that I ordered. Look at my pics/video if you want a true laugh at the comedy this place has become.

It's a solid Bruegger's with the core essentials and the location is right by Downtown Crossing. It's not really a sit down location but gets the job done if you want to grab a quick baker's dozen or a sandwich on the run

Gave this location another try as I've always enjoyed Brueggers bagels in the past. I was happy with the bagel and cream cheese I ordered. Bagel was fresh and toasted. Service was friendly and helpful.

The bagel was ok, but I think it's over priced for the quality of the food. The staff was really nice though and the food came out fast

Three out of the four bagel sandwiches in our order were incorrect - and the coffee dispenser was out of flavored coffee (found out after the coffee was purchased). I can only surmise why they closed off all of the seating inside - maybe they were hoping we would walk away and not notice the wrong sandwiches and would not go back? They got the 'won't go back' part correct. With so many other eating options a hundred yards away, choose wisely.

Truly the worst bagel that I have ever had. Avoid at all costs. Such a waste of $4 and change.

Let's start off by saying the bagel was pretty good (a bit hard, but good). My husband got the smoked salmon on an everything bagel (capers, tomatoes, cream cheese, red onions, smoked salmon) and he really loved it. I, however, wanted the same thing minus the capers and tomato. My order must not have been communicated well (I'll take full responsibility for that) however when trying to explain what I wanted, the employee had a major attitude about it. I saw the attitude directed towards other customers too. When my order was corrected, I thanked the employee and told them to 'enjoy their day'. It may be the location (I noticed that there is another in the city), but visiting the store for the first time, didn't leave a good impression.

This Bruegger's location does not allow for coffee refills, something unheard of at our bagel shops in Florida.

Usually a solid bagel but there are no tables inside and a little bit of slow service

What can I say about Bruegger's?? The large iced coffee's are really large it's very refreshing to actually get a cup that size when you ask for it kudos on the large cup. Also the iced coffee is self serve so obviously it's always made perfect since you do it yourself. They do have different milks and flavors available as well as bagels of course and other edible items

ZERO STARS, ROTTEN FOOD Ordered an everything bagel and bacon scallion cream cheese for delivery (I'm working, they're close). The cream cheese was completely, obviously rotten. Watch out if you eat here, some of what they're serving will give you food poisoning.

The bagels are decent, standard Bruegger's fare, but there is an extreme lack of customer service. In my short visit I was told that they were out of iced coffee because "they didn't make it" and peanut butter is "not stocked here" despite it being on the menu in multiple places. If you're looking for a bagel in Winchester, you will have a better experience at bagels n brew.

Doesn't hold a candle to an NY bagel. Middling ingredients and subpar taste for the egg white sandwich that I got.

Very busy and a little chaotic and breakfast time on a weekday, I was confused with the process of "order first, pay second" and then didn't get my coffee cup from the cashier. She was new, I was overwhelmed, but it all worked out. I had a great toasted everything bagel (seeds, everywhere) topped with the scallion and bacon cream cheese. Because that's healthy, right? Coffee was excellent and I even managed a bit of a refill before taking the rest to go. Moral to the story? Order first, pay second, get coffee third and then get food last.

Eh this place wasn't very good. Only one lady was making sandwiches as another woman was worried about cleaning... she finally helped 15 mins later. Maybe they were in rush to close for NYE, but they were still open for 2 more hours. Cashier was nice. We got a late start, so there was only everything and sesame bagels left, which sucked. The farmhouse special didn't come on the bread as advertised, so I got stuck with an overly toasted everything bagel which was hard. Disappointing breakfast.

The last couple of reviews I struggled to stay within the Yelp 5,000 character limit. I don't have to worry about this with this review on the Bruegger's Bagels off the Freedom Trail by the Irish Famine Memorial and Old South Meeting House. It was a sunny summer afternoon in downtown Boston when we rested a few minutes at the Irish Famine Memorial. We got on the Boston Freedom Trail at the Old State House on a walk that would carry us to Fenway Park. We were chillaxing at the Memorial after breakfast in Pret A Manger. It didn't totally fill me up. When I was taking in the historic architecture at the corner of School and Washington Streets, I saw a sign for bagels. I figured we'd be here a few more minutes before a long walk to Fenway, why not compliment the scenery eating a bagel. And so I crossed School Street to step inside the large bagel shop. Bruegger's Bagels alleges that they create and serve real New York bagels. New York bagels are soft on the outside and crunchy on the inside. Supposedly they prepare the bagels in house by kettle boiling then baking them in a kettle oven. I would put a basic poppy seed bagel to the test. First I would order the bagel. A nice touch is that you could see them create the bagel while you order it. Their website boasts that there are 17 basic bagels. On a busy afternoon, they quickly took my order and I quickly exchanged around $2 for the bagel. If I had gone here on an empty stomach, I could of ordered a bagel sandwich, Deli sandwich, panini, and several choices. Or I could of ordered one of their cream cheeses from the neighboring state of Vermont. Back in the Irish Famine Memorial, I put the bagel to the test. My verdict is that it fell far short of a New York bagel at the same time that it was superior to Einstein Bros Bagels. Growing up in New York, I can write that if it was a real New York bagel, you could probably smell the bagel bakery all the way from the Massachusetts State Good. The picture below shows the nice size of the bagel. The thing I really enjoyed about the bagel was eating it a Freedom Park Trail photo spot overlooking historical architecture near the old book store and the oldest school in Boston, and the Old South Meeting House. This is a spot to enjoy a bagel with a good cup of coffee. I don't know about Bruegger's coffee, however, I know that Dunkin Donuts coffee is outstanding. Owing to the fact that many of the hundreds of Dunkin Donuts need seating, this is an opportunity to sit down with a cup of Dunkin Donuts coffee with a bagel. When we stopped for a bit a long the Freedom Trail, a Bruegger's bagel was an inexpensive and good snack. The carbohydrates would satisfy my appetite all the way into Fenway.

These bagels are harder than my liking but they have a full menu of sandwiches with a long list of different flavors of cream cheese. They have pumpernickel bagels... my favorite and it's hard to find these! For a tasty bagel sandwich with more than your typical bagel flavors and toppings, try Bruegger's. Nice, big cafe/seating area. Fountain Cola-Cola Soda here.

Very disappointed with the bagels as well as the service. Would have been better off buying bagels in the supermarket!

loved it great food quality anf freshness also amazing customer service super polite and everything was my 1st time in Boston but when I'll return I'll sure gonna return eat there plus they're such a big variety of differents bagels some that I wouldn't imagine could even be possible

Are these NY bagels? Decidedly not. But are these far superior to run-of-the-mill corporate bagel chains, or god forbid I even mention it, Dunkin?! Resounding YES. We came here on a Monday morning before a conference - we had a bit of time, but not enough for a sit-down breakfast somewhere with waitstaff. We also didn't want to slum it at the hotel "breakfast" (want to talk about bad bagels...). My favorite bagel in the whole world is Whole Wheat Everything, and I was super happy to see that they had them here! We both ordered Whole Wheat Everything bagels with Bacon Egg & Cheese (YUM!). I was pleasantly surprised by the whole sandwich, especially since it has only a 3 star rating on Yelp. Down to the details: the bagel had a definite crust on the outside, with a chewy soft inside, but both were JUST slightly less chewy/soft that my absolute favorite bagels in NY (and NJ!) You can taste the boil-then-bake method, and that is definitely what elevates the bagels. Kudos for using a honey whole wheat bagel for the whole wheat everything - it was slightly sweet, and so delicious! The bacon was a bit softer than I typically like it, I'm of the the-crispier-the-better mentality, but I didn't ask for it any specific way. The sandwiches were ready in minutes, a quality I imagine the weekday crowd really appreciates.

Bruegger's Bagels are the bomb! Came in for breakfast, and had the breakfast sandwich and a coffee. The breakfast sandwich was, of course, prepared on a bagel. They had a wide variety, perhaps a dozen bagels to choose from. The sandwich was prepared with bacon or sausage. Overall, the sandwich was better than average for a breakfast sandwich place, and the coffee offered free refills and plenty of fixin's for the coffee. It was a scenic restaurant, overlooking the Freedom Trail, and allowing you to reflect on the plight of the Irish during the Potato Famine with the large sculpture memorializing the calamity out front. It seems like you shouldn't order the hash browns while you eat here. The service was fast, and the prices were fair. I can't even imagine trying to park here. Good luck with that.

One of my favorite bagel places in downtown. Service is quick and efficient. They also have bagel sandwiches that are great! Coffee is pretty reasonable too. Great for quick breakfast before work.

I like the food at BB but I don't like seeing cockroaches crawling on the walls. It sickens me even when thinking about it. I was paying at register when I saw one crawling on the wall behind the cashier and when I said to her "there's a roach crawling on the wall", she looked back at it casually and then return her face to mine as if it's a usual thing there. Smh. I can't and will never visit this location again. Hopefully another BB will have a better sanitary environment.

I've gone to other Bruegger's locations frequently for many years now. This was my first experience at this location, and sadly I was very disappointed The customer service was very poor, when I was ordering the man at the counter was clearly not listening to me, and messed up my order. I also waited quite a long time to get the bagel, and when I asked where it was I was rudely told off that "I called it twice now. Don't know how you didn't hear me". The cashier was also rude. It seemed like all of the workers were having a bad day. Would not return to this location if I had another option

not tecommended. inattentive staff. brown water coffee. "Toasted" bagels that essentially glanced longingly at the oven before being served tough, cold, and unenjoyable.

If you're looking to build up your jaw muscles, prepare for a jaw workout when chomping in these bagels. They've got great flavors, but man, the amount of chewing you need to do for one bite of the thick and doughy, yet tough and crunchy (warning: you might cut up the roof of your mouth) bagel... it's just not worth the pain. I was flirting between 2 and 3 stars, because of how incredibly rude the staff was. But they are pretty quick and efficient. That plus the pricing for the area bumped them up to a 3.

This place is good. They have a huge selection of sandwiches, salad, and soup. The quality of the food is great, although it won't blow you away by any means. I love their "everything bagel", it's tasty and has a delicious onion flavor. I combine it with the "Herby Turkey", which has a great roasted tomato paste.

If you want to find mediocre bagels and rude staff this is the place for you. Came here for a quick bite to eat and got staff rolling their eyes. I understand staff doesn't have to be smiling all the time but you don't have to scream at people standing in the wrong line, when there's no one else around, or "whisper" about customers to each other, when you can very clearly be heard. Do not recommend.

The bagles are all labeled and you can tell that none of the food is processed because the cream cheese is incredible and awesome bagel flavors. Good atmosphere, awesome view of the city and people walking

The bagels were good. The service was a bit spotty. It didn't seem like either of the two people working wanted to be there. It wasn't bad service, but I felt off when I was ordering. If you get a six pack of bagels, they will charge you extra if you want to toast one of them. That doesn't make any sense to me. The restaurant was quiet and clean; one worker was continuously coming around and wiping all the nearby tables when there was nothing to do. Good bagels, good cream cheese, not great service staff, unfortunately.

Not sure what I was thinking as a New Yorker looking for a bagel spot in Massachusetts. Bagels are pretty small and most were over-cooked. The staff are nice but incredibly slow- I was third in line and it took me 20 minutes from waking in to paying. They DON'T take Apple Pay which yelp says they do. The dining area is large and they have a nice variety of options for breakfast sandwiches but this whole experience was a headache.

I think this Bruegger's is just ok. It's fairly large with a lot of seating, and the inside and always nice and clean. It's nothing spectacular but I come here fairly often when I want my bagel fix. They have a good selection of bagels even in the afternoon after the lunch rush. The bagels themselves are not bad - pretty average as far as bagels go. The staff here are all very nice but they just generally seem really poorly trained and very sloppy. Bagels are just carelessly tossed into the slicer and just cut poorly - I've had bagels where the top is a thin sliver and the bottom is 90% of the bagel, or bagels that come out completely slanted. Cream cheese is so weirdly done - each one has a little ice cream scoop in it. The presence of the ice cream scoops makes the staff think that assembling a sandwich is just scooping everything onto a bagel like an ice cream sundae and then smashing the top half of the bagel down. Some staff will schmear it well, but some of the newer? lazier? staff will literally just plot a giant scoop of cream cheese onto the bagel and smoosh it down with the other half, no manual labor of spreading at all. Always makes me cringe and results in a smashed bagel with very poor cream cheese distribution and just bad proportions. I guess you can make the argument that you're getting your money's worth (a small scoop of cream cheese is like a whole half inch on the bagel) but if that's not your jam, might want to look elsewhere.

First time here, and It is the most delicious bagels I've had in my life. They have healthy options, such as egg white , oat grain bread,veggies ect. , and the staff very quick and Friendly !!!

Came to this store in search of a bagel and a good breakfast sandwich - this place delivered both! What initially enticed me was the exterior of the store and size of the store itself as I walked past one cold Winter's afternoon. Old school on the outside and spacious on the inside, I was curious to see if the folks sitting inside were onto something. I returned the following day ordered a cinnamon raisin bagel which was fresh, chewy and delicious and my guy had a breakfast sandwich, which he tells me was great also. The service was friendly and they even wrapped the breakfast sandwich in cling-wrap when requested, as we had big travels ahead of us and no time to eat for a few hours. The prices were very reasonable and the store was clean. Yes, I'd be happy to buy here again.

Stopped in for a bagel to bring back home to Houston and the staff was so friendly! Gave me a complimentary bagel and thanked me for enduring the weather and coming in. I'd come here all the time if I lived here

These reviews are so scathing! I can only comment on the coffee, which was just fine to me. I had a mix of the french toast and regular coffee, and I really enjoyed it. It was dark without being too bitter, although I did add some milk to cut through any bitterness. I did think the service at the counter was too rushed, so my review went from 4 stars to 3 stars. The man behind me was basically pushing me out of the register area, and I can't stand places where I don't get to put my change into my purse without someone being rude next to me. I asked the cashier if it was always like this and she didn't really get the joke...I could have used her saying 'take your time' or something. Anyway, a little uncomfortable, but still okay!

The servers were so forgetful and rude. I often had to repeat my order two times. They did not even bother to remember or write it down. One time a woman gave me the wrong cream cheese on my bagel. She even got angry and accused me that I said "light veggie" while I asked for Jalapeño. The skinny guy at cashier was grumpy. He always rushed you to get in line to pay (while I worried they will make mistake on my order) Recently I came on a weekend with my friend. There were only a few customers in line. It was not busy at all. We forgot to order drinks after he calculated the food total. He started yelling "I asked if you need anything else and you said No". Then he unwilling added the drinks back for us. I'm not coming back to this store again!

Came in on 3/17, to buy bagels for office breakfast/spring social. Help wanted sign in the window, but the line -- they kept it moving at a good clip. Lots of people ordering breakfast sandwiches and changing their minds, not the staff's fault, they were accommodating and quick to repeat back the changing orders, etc. I ordered 2 dozen mixed bagels. A guy ahead of me ordered a mix and directed it but I was like mix it up and they did a good job with the variety. Yes they had plain bagels dyed green--they threw one or 2 in to my 2 dozen. Pro--Some of the bagels were warm out of the oven. Con--they don't slice them up for you. To note: they are bread bagels but still very good quality. This is great location for service and the bagel were a hit, only a few scraps left. Cannot comment on coffee or the bagel sandwiches but I'll be back.

Bruegger's Bagel is like Subway but with bagels. I like how you can customize your choice of bagel, cheese, and add whatever you want inside! They even have siracha as one of the sauces! I usually get the breakfast bagel, which comes with sausage, egg, and cheese. They are really quick with the service. The bagel is soft and crispy when it is toasted. I really like the sausage! It is so juicy and flavorful. The egg is also soft and fluffy. Everything just come together and turn into a perfect breakfast bagel-wich! They also have different flavors of coffee such as hazelnut, french vanilla, decaf, and regular. This is a good breakfast spot if you are looking for a quick bite.

Walking in next to trash cans yuk!! Gross smelling. Bagels are average at best. Good coffee. Go elsewhere for breakfast

Service here has been going downhill lately, even though the manager from the other downtown store stepped in to spruce things up. My last two trips here have left me looking for a new breakfast joint. - Ordered a bagel with cream cheese, cut in half and wrapped separately - but the server was going to wrap them up open faced until I stopped him. Why would anyone want that? - Had to say my order no fewer than five times. - Ordered a skinny bagel. Because the slicer (which cuts it into three pieces and you throw away the middle) was in use (for two seconds), the server cut my bagel straight in half and started to just pick out all the dough from the inside with her fingers. Not appetizing at all. I love this location, so I hope this place can get back up to a decent standard... but this morning's breakfast makes me think this is unlikely.

I have gotten some bagels from this place and it has been an okay experience. I usually get the egg, cheese, bacon on an everything bagel. The total price was around 5 dollars. The only great thing about this place was that the service is quick ! You can literally see them making the fried egg. It is important to note that all of the ingredients are laid out neatly behind a glass transparent wall. As a result, it is easy to figure out what you would want on your sandwich. The reason why it is only three stars is because there are a lot of bagel places that taste better and are cheaper around downtown Boston.

I tired Sesame bagel and jalapeño cream cheese. And I absolutely love sit . The place is on best location. I would come again.

The food is pretty good. Bagels are fresh and there are a lot of varieties of cream cheese. I've always enjoyed the food. But every time I'm in this restaurant the employees give me so much attitude. It's so close to my work that I go semi-regularly but it's not worth it to go everyday because of the sour taste I get from the subtle (and sometimes not so subtle) rudeness.

Other locations are much better. The bagels are good, but the iced coffee tasted like mold or chemicals or something. Myself and a friend both experienced this over a month apart.

Not sure I've ever been in a Bruegger's before but we stopped in during our walk of the Freedom Trail (it's right on the trail on School Street) by the Old Corner Bookstore. We ordered a Pastrami Swiss Melt and a Harvest Turkey and both of them were perfect. The manager on duty (noon on 10/18/16) noticed we were waiting for awhile (not really as one of our sandwiches was a hot one) and he even offered to bring the order to our table if wanted to sit down. Quite an unusual kind gesture for an otherwise 'fast food' place. With a Snapple tea, our order was less than $20. No tip needed. We need to seek out Bruegger's Bagels near our home.

12/27/2015. 120pm. Quite possibly the angriest crew in the restaurant industry. The lady making the sandwiches mumbles so you couldn't hear her, and gives you a scary stare if you request her to repeat herself in a decibel normal people can hear. Don't try greeting them a good cheer. It is Christmas season after all. They look annoyed when you do that. The food is ok. But I'm genuinely sad after I met the three angriest people this holiday season. Is there a rating less than one star?

The first review makes me wonder if we are going to the same place.... but we are. Either way I have had pretty good service and food there. Bagels are consistant and much better than some other foam like substances that a locally based national chain sells. My two favorite bagels are the jalepano cheddar and the rosemary olive oil. Their cream cheeses are fantastic: jalapeno- spicy; bacon scallion- genius!, light herb garlic- dont breathe near anyone!, etc Their sandwiches/breakfast wraps are blah (chilly eggs) so stick to the bagels with cream cheese. Lunch sandwiches are better so give them a try. While the staff is a bit scattered my order comes out as I order it... less cream cheese, extra tomato, etc. I would go here more often except it an extra block away from my office and I cant come in late and then breathe garlic all over my co-workers.

Very polite workers, great bagels! Loved the cinnamon bagel. The coffee is great and you can't beat the location. A stone's throw from the Omni Parker House. The bacon, egg and cheese was good but don't bother asking for pork roll. They looked at me funny when I asked for it.