Joe A.
Yelp
I have been waiting to write a review for this place. I tend to give people an unusually long time to make a judgement about them. This is the case with btb. I can honestly say, while they have, for me, one good thing on their menu (shredded chicken) this place is a complete joke.
The wait staff are some of the rudest people of all time. Sorry 20 somethings, i know you hate your life because you actually have to work and not just party and go to u of m, but jesus christ, act like you are interested in at least taking my money for the business that pays you.
Then there are the cooks....i dont know if they have 7 different cooks there, 1 for each day of the week, but if thats the case, theres only 1 cook that is decent. And decent ISNT good. 1/7 times a week there food is just ok, mostly its the wrong order, or filled with uncooked crunchy beans, or the burrito is 99 percent undercooked rice... 1 percent something you didnt even order, or ice cold so you have to microwave it. Etc etc..
For instance i ordered a steak burrito no pico de gallo.. (i went easy on them, because I know if i gave them too many directions their brain would probably melt and do the opposite of what i asked for.) well i got one... with EXTRA pico, on top of that, the steak tasted like they dropped it in a coal grill, coated it with ashes and only picked out the grizzle to put back in.
I want to like this place, but from the workers, to the delivery guys/gals sometimes never even delivering my order(so i have to call back in the morning with no food and wait 2 weeks to get my money back on my debit card), to the 1 out of 7 days where the food might be worth the 30 dollars for 2 items... its just not worth the gamble.
At all.
Also, the owner saves face and acts like he cares on their (facebook) website, but doesn't respond to private messages after he offers you a deal to make up for his failing, ungrateful, overprivileged, ding dongs they call workers.
Ew out of 10
Nightmare out of 10
Money trap out of 10
Blah
I figured i would try it out a couple months later, all i have to say is that my order tried to remind them that the shredded chicken burrito comes with refried beans.. thats it.... welp... they chose the uncooked pinto beans, went hard on them too, the 3$ i chose to pay for extra meat, just went to the amount of crunchy pinto beans.
Update on this review. It still stands, they manually wrote in PLEASE!!! Next to our requests on the delivery order. To be honest, i would have said please if this was a favor but its not, its an order, im buying food from you, with requests on how i want it to be, i specified to put guacamole on the side for one burrito and guacamole in another, only reason i made it that in depth is because you guys cant get it right. Sorry but this is the last time i order it for you. PLEASE next time dont treat the people keeping you in business like assholes.