Elina T.
Yelp
Beware -- Do NOT book a party here.
I recently attended a birthday party at this venue and was honestly shocked at how poorly everything was handled. The staff was completely inattentive to the children -- most of them looked confused and unsure about what to do, especially when it came to some of the play items like the ride-on cows. No one was there to guide or assist, and it was up to the parents to ask for help or figure it out themselves.
Some older siblings were told they couldn't go into certain play areas, but adults were allowed in with their younger children, which made no sense. It felt inconsistent and unfair.
The pizza was served right at the start, and then the kids went straight back to running around -- several ended up feeling sick because of this poor timing. When it was time for cake, the staff brought out a bubble machine that ended up covering the entire cake with bubbles before it was served. Extremely unappetizing and unhygienic.
What shocked me the most was the way management handled the situation at the end. I overheard someone who seemed to be the owner or manager demanding that the hosts pay and then come back to "discuss" the tip amount -- basically implying the tip wasn't enough. Last I checked, tipping is optional and based on service... and frankly, from what I saw, I wouldn't have tipped at all. They said this in front of the host's guests, which made things extremely awkward and embarrassing.
To top it off, when the party was ending, they played a song announcing that the "party is over" -- followed by a staff announcement basically telling everyone to leave. I was horrified for my friend, who had booked this place for her daughter's 1st birthday.
Overall, this was one of the most uncomfortable and disappointing party experiences I've ever witnessed. Save yourself the headache and book elsewhere.